Salesforce Commerce Cloud Scrum Master

Scrum / Delivery Lead — Commerce & Storefront - USA

Role summary

Delivery lead for the Commerce and Storefront estate: 14 live DTC storefronts on Salesforce Commerce Cloud (SFRA), with 5 additional markets launching.

You will run three scrum teams (one FTE-led, two offshore staff-augmentation) on a two-week sprint cadence, owning throughput, quality gates, and predictable delivery across a multi-storefront footprint.

Key responsibilities

Run the ceremonies across all three squads: sprint planning, daily stand-ups, reviews, retrospectives, and backlog refinement, keeping cadence consistent despite mixed FTE and offshore composition.

Own sprint commitment and delivery predictability: velocity tracking, burndown, capacity planning, and clear escalation when scope or capacity slips.

Coordinate the QA lifecycle across squads: QA, SIT, UAT, and regression, ensuring quality gates are met before release into each storefront.

Manage the release train across 14 live storefronts plus 5 launching markets, sequencing dependencies and change windows under SOX / ITGC controls.

Act as the delivery interface to product, stakeholders, and vendor partners; keep Jira hygiene high and status transparent.

Manage offshore vendor delivery quality, onboarding, and utilization against SLA.

Support production incident triage and post-release defect management, feeding escaped-defect patterns back into planning.

Drive continuous improvement in flow, estimation accuracy, and automation adoption across the squads.

Required experience

5+ years delivery / scrum lead experience running multiple concurrent agile teams, including distributed / offshore teams.

Proven delivery in e-commerce or DTC, ideally on Salesforce Commerce Cloud (SFRA/SFCC) or a comparable enterprise commerce platform.

Strong command of Jira and agile metrics; demonstrable track record improving predictability and throughput.

Experience coordinating QA, SIT, and UAT cycles as part of a release process.

Experience managing vendor / staff-aug delivery relationships.

Comfortable operating in a controlled environment (SOX / ITGC or equivalent audit regime).

Nice to have

Multi-market / multi-storefront launch experience.

Exposure to agentic or AI-assisted delivery tooling.

Scrum certification (CSM / PSM) or SAF

Scrum / Delivery Lead — Core Platforms

Role summary

Delivery lead for the Core platform estate: OMS, Service Cloud, and Agentforce.

Same global footprint as the Storefront estate, with significant cross-platform dependencies (order flow, fulfilment sync, customer service, and agentic capabilities span both). You will run scrum delivery across the Core teams on a two-week cadence, with a strong emphasis on managing dependencies into and out of Commerce/Storefront.

Key responsibilities

Run scrum ceremonies for the Core squads: planning, stand-ups, reviews, retrospectives, refinement, on a two-week sprint cadence.

Own delivery predictability across three platforms (OMS, Service Cloud, Agentforce): velocity, capacity, burndown, and escalation.

Manage cross-platform dependencies as a first-class responsibility, coordinating shared release windows and sequencing with the Commerce/Storefront delivery lead so integrated changes land safely.

Coordinate the QA lifecycle (QA, SIT, UAT, regression) across integration points, where a single test scenario often spans OMS, storefront, and Service Cloud.

Manage the release train across the three platforms under SOX / ITGC controls, with attention to integration and fulfilment defects.

Interface with product, stakeholders, and vendor partners; maintain Jira hygiene and transparent status.

Support incident triage for integration and fulfilment defects, feeding patterns back into planning.

Drive continuous improvement in flow, dependency management, and automation adoption.

Required experience

5+ years delivery / scrum lead experience running concurrent agile teams, including distributed teams.

Experience delivering on order management (OMS), CRM / Service Cloud, and ideally Agentforce or comparable Salesforce platforms.

Strong track record managing cross-team and cross-platform dependencies and integration delivery.

Strong Jira and agile-metrics command; proven predictability and throughput improvement.

Experience coordinating QA, SIT, and UAT across integrated systems.

Comfortable in a controlled environment (SOX / ITGC or equivalent).

Nice to have

Integration / middleware or fulfilment-sync experience (e.g. OMS-to-carrier, AfterShip-style flows).

Exposure to agentic / AI platforms and Agentforce.

Scrum certification (CSM / PSM) or SAFe.

EOE

Regards

Issac