Salesforce Communications Cloud Architect

Salesforce Communications Cloud Architect

Location: Toronto, ON – Hybrid (2–3 Days WFO)

Skills: Salesforce Communications Cloud

Experience Required: 10+ Years

Role Description

• Lead end-to-end architecture, solution design, and implementation of Salesforce Communications Cloud platforms.
• Design Enterprise Product Catalog (EPC), CPQ, Order Management, and Digital Commerce solutions.
• Define integration architecture with OSS/BSS, CRM, ERP, middleware, and third-party systems.
• Drive scalability, performance, security, and governance standards.
• Lead technical workshops, solution reviews, and stakeholder discussions.
• Provide architectural guidance to development and implementation teams.
• Ensure alignment with TM Forum standards and telecom industry best practices.
• Support estimation, roadmap planning, and digital transformation initiatives.

Essential Skills

Required Skills

• 10+ years of Salesforce experience with strong expertise in Communications Cloud (Vlocity).
• Hands-on experience with EPC, CPQ, Order Management, and Industries processes.
• Strong knowledge of OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures).
• Expertise in Salesforce architecture, Apex, LWC, APIs, and integrations.
• Experience integrating Salesforce with OSS/BSS, ERP, and external platforms.
• Strong understanding of telecom business processes such as Lead-to-Order and Order-to-Cash.
• Experience with CI/CD, DevOps, and Salesforce deployment methodologies.

Preferred Skills

• Salesforce Application/System Architect certification.
• Salesforce Industries (Communications Cloud) certifications.
• MuleSoft integration experience.
• Knowledge of TM Forum Open APIs and SID model.
• Experience with large-scale telecom transformation programs.
• Agile/Scrum delivery experience.