Salesforce Consultant

Salesforce Administrator / Salesforce Consultant (Sales Cloud & Pardot)

Location: Remote (PAN India)
Shift: UK Shift(2:00 PM to 11:30 PM)
Experience: 3+ Years Relevant Salesforce Experience (Overall experience may be 3-8 years)
Employment Type: Full-Time

About the Role

We are seeking a highly motivated and business-oriented Salesforce professional to support and optimize our Salesforce ecosystem, with a primary focus on Sales Cloud and Pardot (Account Engagement).

This role requires someone who can act as a bridge between business stakeholders and technology teams. The ideal candidate will work closely with US-based stakeholders to understand business requirements, recommend scalable Salesforce solutions, drive platform enhancements, and ensure a seamless user experience.

Success in this role requires strong Salesforce administration expertise, excellent communication skills, and the ability to translate business needs into effective platform configurations.

Key Responsibilities

Salesforce Administration & Platform Management

• Administer and maintain Salesforce Sales Cloud and Pardot environments.
• Manage users, profiles, roles, permission sets, sharing rules, and security settings.
• Monitor system health, performance, data quality, and platform usage.
• Troubleshoot user issues and provide ongoing platform support.

Business Requirement Gathering

• Partner directly with US stakeholders to understand business processes and objectives.
• Conduct discovery sessions and gather functional requirements.
• Translate business requirements into practical Salesforce solutions.
• Recommend best practices and process improvements.

Configuration & Automation

• Create and maintain custom objects, fields, page layouts, record types, and validation rules.
• Design and implement Flows and automation to improve operational efficiency.
• Configure approval processes, assignment rules, and business workflows.
• Support ongoing platform optimization and enhancement initiatives.

Reporting & Analytics

• Build and maintain reports and dashboards for business users and leadership teams.
• Analyze business requirements and translate them into meaningful Salesforce reporting.
• Provide insights to stakeholders through effective dashboarding and analytics.

Stakeholder Management

• Serve as a trusted Salesforce advisor to business teams.
• Communicate effectively with US-based stakeholders and leadership.
• Provide user training, guidance, and platform adoption support.
• Manage priorities across multiple initiatives and business functions.

Governance & Best Practices

• Ensure Salesforce configuration follows best practices and governance standards.
• Maintain system documentation and process guides.
• Support release management, testing, and change control processes.

Required Qualifications

• 3+ years of hands-on Salesforce Administration experience.
• Strong experience with Salesforce Sales Cloud.
• Experience with Pardot / Salesforce Account Engagement.
• Expertise in Salesforce configuration and administration.
• Experience creating Flows, automation, approval processes, and validation rules.
• Strong reporting and dashboard development experience.
• Experience gathering requirements directly from business stakeholders.
• Excellent verbal and written communication skills.
• Ability to independently manage stakeholder conversations and requirement discussions.
• Strong problem-solving and analytical skills.
• Experience working with international teams, preferably US stakeholders.

Preferred Qualifications

• Salesforce Administrator Certification.
• Additional Salesforce certifications are a plus.
• Experience supporting global Salesforce environments.
• Exposure to basic integrations and API concepts.
• Experience working in consulting or managed services environments.

What We're Looking For

The ideal candidate will be:

• A strong Salesforce Administrator with a consulting mindset
• Confident communicating with senior US business stakeholders
• Able to understand business requirements without constant supervision
• Capable of recommending solutions rather than simply executing tasks
• Process-oriented, proactive, and highly customer-focused
• Comfortable working remotely in a fast-paced global environment