Salesforce CPQ Developer- Production Support

Job Title: Salesforce CPQ Developer Production Support (4+ Years) | Immediate Joiner

• Location: Pan India (Remote)
• Joining: Immediate joiners only
• Time Zone: Must be willing to work in IST and PST overlapping hours

Role Overview

We are looking for an experienced Salesforce CPQ professional to join our team in a long-term production support role. The ideal candidate will have strong hands-on experience with Salesforce CPQ, excellent debugging and troubleshooting skills, and the ability to independently analyze and resolve production issues.

Mandatory Skills

• 4+ years of hands-on experience in Salesforce and Salesforce CPQ
• Strong knowledge of Salesforce CPQ configuration and troubleshooting
• Experience in production support / application support
• Strong debugging, root-cause analysis, and problem-solving skills
• Good understanding of CPQ processes, product configuration, pricing, discounting, and quote generation
• Experience handling production incidents, defects, and service requests
• Ability to work independently and take end-to-end ownership of issues
• Strong communication and stakeholder management skills
• Willingness to work in IST and PST time zones

Key Responsibilities

• Provide L2/L3 production support for Salesforce CPQ applications
• Investigate and resolve CPQ-related production issues within agreed SLAs
• Perform root-cause analysis and implement permanent fixes
• Troubleshoot issues related to product rules, price rules, quote calculations, configuration, and pricing
• Collaborate with Salesforce, business, and technical teams to resolve complex issues
• Monitor recurring issues and identify opportunities for process/product improvements
• Support releases, deployments, and production changes as required
• Maintain proper documentation for incidents, resolutions, and known issues
• Work proactively to ensure system stability and availability