Salesforce Data Cloud Agentforce Senior Associate

Create tailored solutions on Salesforces AgentForce platform.

• Managing Salesforce Service Cloud implementations to enhance client service capabilities

• Building intelligent workflows, elevate the agent experience, and fine-tune case-management processes by harnessing AgentForce, Data Cloud, Apex, AI, and the broader Salesforce toolkit.

• Developing business process models and integrating enterprise software solutions

• Leading technical consultation and project architecture for Salesforce projects

• Utilizing Salesforce Lightning and Salesforce Administration skills to optimize platform performance

• Coordinating systems project management and technology integration efforts

• Creating and maintaining training materials to support technology implementation

• Analyzing business models and processes to identify opportunities for improvement

• Collaborating with teams to embrace change and drive innovative design solutions

• Supporting enterprise integration and IT infrastructure development

• Engaging in requirements elicitation and project budgeting to align with client needs

What You Must Have

• At least a Bachelor's degree
• At least 4 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for at least one of the following fields of study: Computer and Information Science, Management Information Systems

• Design and implement custom AgentForce capabilities, leveraging Apex, Salesforce Flows, Data Cloud, and AI services.

• Create intelligent routing and decision logic that considers case priority, sentiment, and agent skillsets.

• Identify the data points needed for each use-case, assess data quality, and engineer cleansing routines.

• Map source data to CDP objects and fields, define object relationships, and configure unification algorithms.

• Develop Apex triggers, classes, and batch jobs for advanced case routing, task assignment, and other bespoke processes.

• Customize AgentForce actions—case creation, escalation, assignment—to minimize manual effort.

• Build secure APIs to enrich AgentForce with external data (customer DBs, analytics platforms).

• Apply CI/CD best practices (Salesforce DX, Git) to keep solutions maintainable, version-controlled, and deployment-ready.

• Familiarity with Git-based version control, CI/CD pipelines, and release management (Salesforce DX).

• At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role-relevant Salesforce Cloud certifications

• Demonstrating proficiency in Salesforce Service Cloud and Salesforce Lightning

• Utilizing analytical thinking to solve complex business problems

• Developing training materials to enhance team capabilities

• Implementing technology solutions in enterprise environments

• Excelling in communication and teamwork within client-focused projects