Salesforce Developer

Salesforce Developer Service Cloud

Experience: 7+ Years
Location: [Bangalore / Hyderabad / Pune / Kolkata]

Role Overview

We are looking for an experienced Salesforce Developer with strong Service Cloud experience to design, develop, customize, and support Salesforce solutions. The candidate should have hands-on expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, Salesforce Flows, integrations, and should have worked extensively on Salesforce Service Cloud implementations.

Key Responsibilities

• Design, develop, and customize Salesforce Service Cloud solutions based on business requirements.
• Develop scalable solutions using Apex Classes, Triggers, Batch Apex, Queueable Apex, and Future methods.
• Develop user interfaces and custom functionality using Lightning Web Components (LWC).
• Configure and customize Service Cloud features including Cases, Case Management, Queues, Assignment Rules, Escalation Rules, Email-to-Case, Web-to-Case, and Service Console.
• Develop and optimize SOQL/SOSL queries.
• Implement business automation using Salesforce Flow.
• Develop integrations between Salesforce and external systems using REST/SOAP APIs.
• Work on Salesforce data model, security, profiles, permission sets, sharing rules, and role hierarchy.
• Ensure Apex code is bulkified and optimized according to Salesforce Governor Limits.
• Develop test classes, perform debugging, and maintain required code coverage.
• Troubleshoot production issues and provide technical support for Service Cloud applications.
• Participate in code reviews, deployments, and release activities.
• Collaborate with Salesforce Administrators, Business Analysts, Architects, and other technical teams.

Mandatory Skills

• 4+ years of hands-on Salesforce Development experience.
• Strong hands-on experience with Salesforce Service Cloud – Mandatory.
• Strong experience in Apex, Apex Triggers, Apex Classes.
• Strong experience in Lightning Web Components (LWC).
• Good knowledge of SOQL and SOSL.
• Experience with Salesforce Flow and automation.
• Strong understanding of Service Cloud Case Management.
• Experience with Service Console, Queues, Assignment Rules, Escalation Rules, Email-to-Case, and Web-to-Case.
• Experience with REST/SOAP APIs and Salesforce integrations.
• Good understanding of Salesforce Data Model, Security and Sharing.
• Strong knowledge of Governor Limits and Apex best practices.
• Experience with Git / SFDX / VS Code or equivalent Salesforce development tools.
• Good knowledge of JavaScript, HTML, and CSS.