Salesforce Developer Service Cloud

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

Required:

• Strong experience in Salesforce Sales, Service Cloud and custom force.com
• Proficiency in Salesforce configuration, Apex, Visualforce, LWC,
• Hands-on experience with Sales Cloud, Service Cloud, OwnBackup & OwnBackup Archiver .
• Excellent problem-solving, communication, and leadership skills.

Responsibilities:

1. Application Management /Support & Maintenance

o Perform Day to Day Application Management activities

o Support External and Internal Audits and adhere to complaince processes like GxP , SOXs , etc

o Prepare weekly, monthly or quarterly report

o Provide Level 2 support for Salesforce Sales/ Service Cloud or any kind of custom force.com application and related applications.

o Troubleshoot and resolve issues related to configuration, data integrity, and integrations.

2. Configuration & Customization

o Perform configuration changes in Salesforce (objects, fields, workflows, validation rules).

o Debug Apex classes, triggers, and LWC components as needed.

3. Data Management & Backup

o Manage data backup and recovery processes using OwnBackup and OwnBackup Archiver.

o Ensure compliance with data retention policies and audit requirements.

4. Documentation & Reporting

o Maintain detailed documentation of configurations, customizations, and support activities.

o Generate regular reports on system health, performance, and usage metrics.

5. Collaboration & Stakeholder Management

o Work closely with business users, developers, and administrators to resolve issues.

o Communicate effectively with global teams and ensure timely updates on progress.

6. Enhancements & Continuous Improvement

o Identify opportunities for process automation and system optimization.

o Support implementation of new features and enhancements in Sales and Service Cloud.

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger!

Join us now!