Salesforce Development Engineer

Job Summary

We are seeking an experienced Salesforce Development Lead to join our dynamic team. The ideal candidate will have extensive experience with Sales Cloud, Service Cloud (especially Case Management), Data Cloud, Agent Force, Telephony integrations, and Einstein Analytics. As a Salesforce Development Lead, you will be responsible for leading the development team, designing and implementing scalable and high-quality Salesforce solutions, and ensuring the successful and timely delivery of projects. This position is a full-time position and will be onsite in our Gurugram office. We are operating in a 4 day in office, 1 day flexible work arrangement.

Roles Responsibilities

Leadership Team Management

• Lead and mentor a team of Salesforce developers, providing technical guidance, code reviews and ensuring best practices and coding standards are followed.
• Collaborate with product managers, and stakeholders to gather requirements and translate them into technical solutions.
• Own and maintain Salesforce development standards, including code quality, documentation, and version control.
• Lead troubleshooting and resolution of technical issues across the Salesforce ecosystem
• Ensure compliance with KKR Information Security, Data Privacy and governance standards and policies.

Salesforce Development

• Design, develop, and deploy custom Salesforce solutions using Apex, Visualforce, Lightning components, and other Salesforce technologies.
• Design, implement and optimize Salesforce architecture (Sales Cloud, Service Cloud, with a focus on Case Management, Data Cloud, AgentForce, etc.
• Integrate Salesforce with telephony systems to enhance customer service capabilities.
• Manage integrations between Salesforce and other systems using Data Cloud, APIs, middleware and data pipelines.

Technical Expertise

• Ensure the scalability and maintainability of Salesforce solutions.
• Stay updated with the latest Salesforce releases and features and recommend improvements.
• Troubleshoot and resolve technical issues related to Salesforce implementations.

What we are looking for

Education

• Bachelor s degree in computer science information technology, or a related field.

Experience

• At least 12 years of technology experience with a minimum of 5 years of experience in Salesforce development.
• Proven experience with Sales Cloud, Service Cloud, particularly in Case Management, Data Cloud, Agent Force, etc.
• Experience with telephony integrations and Einstein Analytics is highly desirable.

Skills

• Apex
• Visualforce
• Lightning components
• Salesforce automation tools
• Salesforce configuration
• data model
• Governor limits
• CI/CD processes
• APIs

Certifications

• Salesforce Certified Platform Developer I II.
• Salesforce Application or System Architect certifications.
• Salesforce Certified Sales Cloud Consultant.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.