Ensetu Solutions
Salesforce Field Service & Service Cloud Solution Architect
Skills
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹2,000,000 – ₹3,500,000 / year
Location:
Pune, Maharashtra, India
Work mode:
Hybrid
Published on:
15 September 2026
What they need
Strong hands-on expertise in Salesforce Service Cloud: case management, omni-channel routing, entitlement management, milestones, knowledge, email-to-case, web-to-case, service console.
- Strong hands-on expertise in Salesforce Field Service (FSL): work orders, service appointments, scheduling, dispatching, mobile workforce enablement, asset/service territory models.
- Solution Architecture: scalable solution design, data modeling, security model design, integration patterns, governance, and technical documentation.
- Salesforce Development: Apex, Lightning Web Components, Flows, triggers, batch Apex, SOQL/SOSL, validation rules, custom metadata.
- Integration experience: REST/SOAP APIs, middleware-based integrations, external system connectivity, data synchronization, error handling, API governance.
- Business Systems Analysis: requirement gathering, process mapping, gap analysis, user stories, acceptance criteria, UAT support, stakeholder alignment.
- Excellent written and verbal communication skills, with experience preparing leadership updates and solution documentation.
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