Salesforce Functional Consultant - PSS

• $550-$600/day + GST | 3 months with highly extension
• Work across Sydney or Melbourne in a hybrid environment
• PSS industry - Salesforce solutions across Core Clouds

Role

As a Senior Salesforce Consultant, you will act as a trusted advisor to clients, combining strong Salesforce expertise with business process and consulting capabilities. You will work hands-on across Salesforce Sales, Service and Experience Cloud, helping clients translate business requirements into scalable solutions and leading key components of implementation and delivery.

You will:

• Develop solution proposals, implementation estimates and project strategies.
• Lead client discovery workshops and business process analysis sessions.
• Translate business requirements into Salesforce solutions and customer outcomes.
• Facilitate fit-gap analysis and determine appropriate configuration versus customisation approaches.
• Own Functional Solution Design documentation and assigned delivery outcomes.
• Provide Salesforce configuration, solution design and architecture across Sales, Service and Experience Cloud.
• Work with integrated systems and select appropriate technical solutions.
• Lead and support implementations from requirements gathering through development and delivery.
• Coordinate data migration activities and support deployment, PVT and smoke testing.
• Support quality assurance, testing and business UAT.
• Provide ongoing enhancements and support within Managed Services environments.
• Conduct gap analysis and identify opportunities to improve business processes.
• Mentor and provide guidance to other team members.
• Collaborate with delivery leads and project managers on project strategy, planning and estimation.
• Apply design thinking to deliver solutions focused on customer and user experience.
• Contribute to practice development through reusable assets, solution accelerators, enablement and thought leadership.

You will have

• Proven Salesforce CRM experience, ideally across Sales Cloud, Service Cloud and Experience Cloud.
• Extensive experience analysing, designing and delivering medium-to-large, complex CRM or enterprise application solutions.
• Strong Salesforce consulting and implementation experience.
• Ability to translate business requirements into practical Salesforce solutions.
• Experience leading Salesforce projects or major workstreams, preferably within a consulting environment.
• Strong client-facing and executive presentation skills.
• Excellent written and verbal communication skills with the ability to adapt to different audiences.
• Strong experience facilitating workshops and communicating complex technical concepts to business stakeholders.
• Demonstrated ability to build and foster collaborative team environments.
• Experience with Agile or hybrid delivery methodologies.
• Strong understanding of Salesforce configuration, solution design and implementation best practices.
• A hands-on, adaptable approach with the ability to manage multiple projects and delivery timelines.

Organisation: Join a leading Salesforce consultancy delivering enterprise solutions for a major organisation within the entertainment and gaming industry. You will be part of a high-performing delivery team supporting the ongoing development of a complex Salesforce ecosystem, working alongside architects, consultants, and developers on large-scale digital transformation initiatives.