Salesforce Implementation Program Manager

Position: Program Manager

Location: Columbus, OH

The position will be primarily remote, with one in-person day in Columbus every two weeks.

The interviews will also be conducted in person.

Duration: 7 to 8 Months

Skill Matrix:

• 4-year college degree or equivalent technical study

• Project management experience in Information Technology projects and a proven track record of handling multiple projects concurrently.

• Business process analysis**.**

• Workflow automation

• Salesforce experience

• Competency in Microsoft applications including Visio, Word, Excel, PowerPoint and Outlook.

• Large-scale Salesforce implementation experience.

• Project Management PMP credentials.

• Experience leading digital workflow automation projects preferred.

The PM will provide the following:

Strategic Planning & Leadership

• Define and drive the overall Salesforce program vision, strategy, and roadmap.

• Align Salesforce initiatives with business goals and stakeholder priorities.

• Lead cross-functional teams in program planning and execution.

Program Oversight

• Manage the end-to-end lifecycle of Salesforce-related projects and initiatives.

• Oversee timelines, budgets, deliverables, and resource allocation.

• Ensure governance, risk management, and compliance across Salesforce implementations.

Stakeholder Management

• Act as a liaison between business stakeholders and technical teams.

• Facilitate requirements gathering, prioritization, and expectation setting.

• Communicate status updates, milestones, and issues to senior leadership.

Process Improvement

• Analyze and improve business processes through Salesforce automation and tools.

• Champion best practices in CRM adoption, data quality, and user engagement.

• Drive continuous improvement using feedback, metrics, and analytics.

Technical Oversight (Non-Coding Role)

• Collaborate with Salesforce developers, administrators, and architects on technical solutions.

• Ensure scalability, performance, and maintainability of the Salesforce platform.

• Oversee integrations with other enterprise systems (ERP, marketing automation, etc.).

Change Management & Training

• Lead change management efforts to support adoption of Salesforce features.

• Plan and coordinate training programs for users and stakeholders.

• Support user onboarding and provide enablement resources.

Reporting & Analytics

• Track key performance indicators (KPIs) and success metrics for Salesforce initiatives.

• Deliver dashboards and reports that provide business insight and value.