Salesforce Lead

Key Responsibilities

• Own the end-to-end technical design of Salesforce Service Cloud solutions, translating business requirements into scalable, maintainable architecture.
• Lead a team of Salesforce developers, providing technical direction, task breakdown, and day-to-day guidance.
• Remain hands-on: design, develop, and customize solutions using Apex, Lightning Web Components (LWC), and Aura where required.
• Define and enforce design patterns, coding standards, and best practices across the team.
• Own the integration architecture, including REST/SOAP APIs, inbound and outbound calls, third-party system integrations, data synchronization, and error handling.
• Lead the implementation of Service Cloud features such as Case Management, Omni-Channel, CTI, and Flows.
• Conduct code reviews and ensure quality across code produced by the team, not just your own.
• Own delivery for the workstream, including estimation, planning, sprint commitments, risk identification, and technical dependency management.
• Act as the primary technical point of contact for architects, business stakeholders, and cross-functional teams.
• Safeguard performance, security, data integrity, and adherence to Salesforce governor limits across all team deliverables.
• Mentor and grow developers on the team, and support hiring and onboarding as needed.
• Manage the technical health of the solution, including technical debt, deployment strategy, and ongoing support.
• Required Skills & Qualifications
• Extensive hands-on experience with Apex programming and Lightning Web Components (LWC), with the depth to make architecture and design decisions.
• Proven expertise in Salesforce Service Cloud, including designing and customizing solutions end to end.
• Strong experience designing and owning integration architecture across REST, SOAP, and JSON.
• Deep understanding of the Salesforce security model, sharing rules, and data model, and the ability to design within them at scale.
• Demonstrated experience leading a development team, including task allocation, code review, and mentoring.
• Ability to own delivery for a workstream with minimal oversight, including planning, estimation, and stakeholder communication.
• Strong ownership, accountability, and the judgment to make and defend technical trade-offs.
• Clear communication, able to explain technical decisions to both engineers and business stakeholders.

Good to Have

• Experience with Service Cloud Voice.
• Exposure to CTI integrations and contact centre implementations.
• Salesforce certifications, ideally Platform Developer II and Service Cloud Consultant, with Application Architect or System Architect credentials a plus.
• Experience defining team-level engineering practices such as CI/CD, release management, and test automation.