Salesforce Lead/Solution Architect

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US . We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India . Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Job Title: Salesforce Lead/Solution Architect

Location: Barcelona, Andalusia (Remote)

Employment Type: Contract

Project Overview:

Reporting to the IT EMEA Apps Director, the Salesforce Lead/Solution Architect EMEA will be key business partner contributor to deliver CRM execution in EMEA for Customer Care/Field Service & Commercial processes.

Salesforce Lead/Solution Architect EMEA is an IT improvement role for business process and for IT internally. This role helps guide businesses to improve business processes and efficiency in Salesforce. He/she will elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions. Collect all the requirements from business to be transmitted to developers in IT will be one of the main tasks to do.

Salesforce Lead/Solution Architect EMEA will be also a key support for delivering the solution and implement the solution on the salesforce platform, so the hands-on skill is mandatory. He/she will also support project on Salesforce platform where he/she will need to coordinate/support team of other IT developers and key users along all the path of the project.

His/her experience on different processes of the Field service & Commercial processes will be really appreciated to support business and collaborate with the rest of IT Salesforce team on the design on the solution.

Will also collaborates with the Customer care/Field service and Commercial team in EMEA, to provide support on the definition of processes, to write functional documents , organize and support trainings and grant to follow the best practices with UAT, and its organization with business. Testing process on the system will be an often task for most of the enhancements or project for Field Service department.

Duties and Responsibilities

• Collect all the business needs/requirements.
• Write functional/technical documents descriptions.
• Implement the changes/parametrization in Salesforce platform
• Support on testing processes to business.
• Test IT solutions to grant a good level of testing before to deliver it to business.
• Add expertise and support to Customer care/Field service/commercial departments on their requirements and processes to innovate and increase the productivity with Salesforce.
• Salesforce Trainings to the business when is required.
• Implement salesforce solution as a Salesforce Solution Architect for enhancement or project if it is required.
• Identifies issues or trends and brings them to the attention of IT management.
• Escalates records for review to the supervisor or other appropriate staff members.

Requirements:

• Technical University Degree preferred, or equivalent combination of education, training, and experience
• Expert with +3-5 years in Salesforce as Admin role/Solution Architect.
• Full Life Cycle SFDC implementation experience with sales cloud, service cloud, CPQ, Agentforce, Data Cloud and others.
• Proven experience in an IT business facing role. Pharma industry will be a plus.
• Organized, focused, conscientious self-starter, learns details of new systems and programs quickly, and exercises good judgment in making decisions related to data.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.