Salesforce Product Manager

About The Role StationMD is seeking a Salesforce Product Manager to own and advance our Salesforce ecosystem for a national telehealth organization serving individuals with intellectual and developmental disabilities (I/DD).

In this role, you will act as the Salesforce Product Owner, driving long-term strategy, roadmap planning, stakeholder alignment, platform optimization, and user support. You will work closely with internal Salesforce leads, business units, executive stakeholders, consultants, data teams, technology leaders, and end users to ensure the Salesforce configuration meets business needs and supports company goals.

The ideal candidate balances high-level strategic vision with hands-on Salesforce administration and technical execution. This role is well suited for someone who can translate complex business needs into actionable user stories, strengthen platform adoption, support users, and maximize StationMD’s investment in Salesforce, including Health Cloud.

About StationMD At StationMD, we are transforming access to healthcare for individuals with intellectual and developmental disabilities (I/DD). Every StationMD clinician is board-certified and specially trained to care for this unique and often underserved population.

Our clinicians deliver compassionate, high-quality telemedicine services 24/7, addressing both urgent and non-urgent medical needs. Through timely, specialized virtual care, we help reduce unnecessary emergency room visits, improve overall health outcomes, and ensure individuals with I/DD receive the thoughtful, expert attention they deserve.

In addition to on-demand urgent care, StationMD provides scheduled primary care and psychiatry services via telemedicine. Together, this comprehensive suite of services expands access to quality healthcare while significantly lowering avoidable medical costs.

Responsibilities – Salesforce Product Manager Product Ownership & Platform Management

• Define the long-term Salesforce product roadmap aligned with overall business goals
• Act as the primary liaison between business units, executive stakeholders, consultants, and technical teams
• Gather, prioritize, and translate complex business requirements into actionable user stories
• Enable end users to effectively use Salesforce to help meet company goals
• Lead release management processes, governance frameworks, and change management strategies
• Stay current with Salesforce releases, new features, and best practices to continuously improve system performance and meet business needs

Salesforce Administration & Execution

• Triage Salesforce support tickets
• Train users on Salesforce features and functionality
• Serve as company subject matter expert on Salesforce functionality
• Handle user provisioning, deactivation, and access management across the organization
• In conjunction with internal Salesforce and data leads, design, develop, and maintain reports and dashboards
• Work with security operations leads to ensure the platform adheres to best practices related to privacy and security
• Work with Technology leads to participate in data migration, data mapping, and basic integration maintenance activities
• Perform other duties as assigned

Qualifications – Salesforce Product Manager

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent experience
• 2+ years of experience in a Product Owner, Platform Manager, or Business Analyst role
• 3–5+ years of hands-on Salesforce Administration experience, especially Health Cloud
• Experience with Sales Cloud, Data Cloud, and Marketing Cloud is a plus
• Proven track record of managing a Salesforce roadmap and leading cross-functional projects
• Experience leading Salesforce implementation initiatives
• Strong communication skills with ability to translate business needs and technical concepts to both technical and non-technical staff
• Required Certification: Salesforce Certified Administrator
• Preferred Certifications: Salesforce Accredited Health Cloud Professional, Product Management Certification

Skills And Attributes For Success The successful candidate will be someone who can operate as both a strategic Salesforce product leader and a hands-on platform partner. This individual should be able to understand business priorities, organize complex platform needs, support users, strengthen governance, and follow initiatives through to completion.

The Ideal Candidate Will Demonstrate

• Strong Salesforce product ownership and administration skills
• Ability to manage a long-term Salesforce roadmap aligned with organizational goals
• Excellent communication and stakeholder management abilities
• Strong analytical and problem-solving skills
• Ability to translate business requirements into actionable user stories
• Comfort working with executive stakeholders, business units, consultants, technical teams, and end users
• Strong attention to detail and commitment to platform governance
• Ability to support change management, release management, and user adoption
• Understanding of Salesforce reporting, dashboards, access management, and security best practices
• Ability to work independently and effectively in a remote environment
• Interest in supporting a mission-driven telehealth organization serving individuals with intellectual and developmental disabilities

Why Join StationMD?

• Fully remote healthcare technology role
• Opportunity to own and advance the Salesforce ecosystem for a growing national telehealth organization
• Mission-driven company expanding healthcare access for individuals with intellectual and developmental disabilities
• Cross-functional role supporting operations, technology, data, clinical, and executive teams
• Opportunity to shape Salesforce strategy, roadmap planning, governance, reporting, and user adoption
• Meaningful work supporting a platform that helps clinicians and teams deliver timely, specialized care
• Collaborative environment with internal Salesforce, data, technology, security, operations, and business leaders
• Ability to make a measurable impact on business processes, platform efficiency, and organizational growth