Salesforce Production Support Analyst

Jd Essential Skills: Analyze and resolve data discrepancies| data integrity issues| and record mismatches in Salesforce and integrated systems. Investigate production support tickets| identify root causes of data issues| and implement corrective actions within SLA timelines. Validate data fixes through testing and reconciliation to ensure accuracy and prevent recurrence of issues. Collaborate with business users| support teams| and developers to understand data-related incidents and provide timely resolutions. Monitor data quality metrics and proactively identify anomalies impacting business operations. Support user acceptance testing (UAT) and post-deployment validation for data migration| enhancement| and release activities. Create and maintain documentation for data fixes| issue resolutions| and recurring operational support processes. Assist in incident management| problem management| and change management activities related to Salesforce and enterprise applications.

Keyword Desirable Skills:

Skills: Data Analytics & Insights : ignio AIOps

Experience Required: 6-8