Salesforce Quality Analyst

Role & responsibilities

Key Responsibilities

1. Test Strategy & Test Case Creation

• Review business requirements, functional specifications, and user stories to identify acceptance criteria and testing scope.
• Design, write, and maintain detailed, reusable test cases, test scenarios, and acceptance criteria in JIRA/Xray/Zephyr.
• Perform functional, integration, system, regression, and user acceptance testing (UAT) for Salesforce-based enterprise applications.

2. Defect Management & Triaging

• Log, track, and manage software defects in JIRA, ensuring clear steps to reproduce, accurate severity/priority tagging, and comprehensive supporting logs or screenshots.
• Lead and participate in regular defect triage meetings with developers, product managers, and business analysts to assess defect priority, root cause, and resolution timelines.
• Re-test fixed bugs and perform regression sweeps to ensure stability before deployment.

3. Salesforce & BFSI Platform Testing

• Validate custom Salesforce objects, workflows, Apex logic, Lightning components, permissions, and security controls within the BFSI domain (e.g., loan processing, risk management, compliance, wealth management, online banking integrations).
• Verify upstream and downstream data flows between Salesforce and core banking/financial back-end systems.

4. Agile Collaboration & Independent Execution

• Actively participate in all Agile/Scrum ceremonies (Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives).
• Estimate testing effort for user stories and commit to sprint deliverables.
• Work independently with minimal supervision, taking full ownership of testing milestones within the sprint cycle.

5. AI-Assisted Testing & Innovation (Preferred)

• Leverage AI-based testing tools and platforms to automate or accelerate test case generation, synthetic test data creation, and coverage analysis.
• Keep up-to-date with emerging testing trends, AI applications in QA, and testing process improvements.

Required Qualifications & Skills

• Experience: 47+ years of experience in Software Quality Assurance and Testing.
• Domain Expertise: Strong background testing financial software, banking, insurance, or wealth management applications (BFSI).
• Salesforce Knowledge: Proven experience testing Salesforce platforms (Sales Cloud, Service Cloud, Financial Services Cloud (FSC), or custom Lightning platforms).
• Defect & Test Management: Advanced proficiency with JIRA for defect tracking, sprint management, and test management plugins (e.g., Xray, Zephyr, or TestRail).
• Core QA Fundamentals: Deep understanding of software testing lifecycles (STLC), test design techniques, boundary value analysis, regression testing, and smoke testing.
• Agile Methodology: Practical experience working in an Agile/Scrum delivery model.
• Soft Skills: Exceptional problem-solving skills, strong verbal/written communication skills, and the ability to operate independently with high accountability.

Preferred / Bonus Qualifications

• Hands-on experience or familiarity with AI-powered QA tools (e.g., AI test case generators, autonomous test creation tools, or generative AI prompts for QA).
• Salesforce certifications (e.g., Salesforce Certified Administrator or Salesforce Certified Platform App Builder) are a plus.
• Basic understanding of SQL queries for database verification and backend testing.
• Exposure to API testing tools (e.g., Postman) for integration testing