Salesforce Senior Manager

About the role

As a Salesforce Senior Manager at PwC Acceleration Center Manila, you will lead the charge in delivering exceptional consulting services within our Commercial & Service Excellence network. You will be part of our Salesforce practice, where your versatile knowledge will be instrumental in assisting clients to optimize their business applications. You will work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. Your ability to develop and sustain diverse and inclusive teams, while maintaining a commitment to excellence, will contribute to the success of our firm.

Key responsibilities

• Leading Salesforce consulting projects to optimize client operational efficiency
• Analyzing client needs and implementing Salesforce solutions to support strategic objectives
• Providing training and support for seamless integration and utilization of Salesforce applications
• Guiding teams through complex problem-solving and strategic planning
• Applying systems thinking to identify underlying problems and opportunities
• Validating outcomes with clients and acting on feedback to improve project delivery
• Directing teams through ambiguous and challenging situations with composure
• Developing training materials to enhance client understanding of Salesforce applications
• Building relationships with stakeholders to facilitate effective communication and collaboration
• Promoting the adoption of emerging technologies and innovative design in client solutions

About you

• At least a Bachelor's degree
• At least 10 to 15 years of experience
• Oral and written proficiency in English required
• Expertise in one or more Salesforce Industry Clouds (e.g. Financial Services Cloud, Health Cloud, Manufacturing Cloud), and Sales Cloud implementation
• Preference for at least one of the following fields of study: Computer and Information Science, Management Information Systems
• At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role-relevant Salesforce Cloud certifications
• Demonstrating advanced skills in Salesforce Sales Cloud and Service Cloud
• Utilizing strategic questioning to drive business process improvements
• Applying systems thinking to identify and solve complex problems
• Leading teams through challenging and uncertain situations with composure

About us

PwC Acceleration Center Manila is part of a global organization working across Advisory, Assurance, Tax and Business Services. We help shape the future of business for our diverse client portfolio across geographies and jurisdictions. With hands-on learning, cutting-edge tools and an inclusive culture, we support inspiring work that makes a difference.