Salesforce Service Cloud & Agentforce Developer

Location: India

Required Experience

• 6-8 years of Salesforce development and implementation experience

• Strong hands-on expertise in:

• Salesforce Service Cloud

• Agentforce

• Apex development

• Salesforce Flows

• Integrations

• Salesforce Administration

Key Responsibilities

• Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations.

• Develop and enhance Agentforce / AI Agents, including topics, instructions, actions, prompts, grounding, and integrations with Salesforce and external systems.

• Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).

• Build and support REST and SOAP integrations between Salesforce and enterprise applications.

• Design and maintain Salesforce Flows, including:

• Screen Flows

• Record-Triggered Flows

• Scheduled Flows

• Autolaunched Flows

• Configure and maintain Salesforce platform capabilities, including:

• Objects and Fields

• Record Types

• Page Layouts

• Validation Rules

• Approval Processes

• Permission Sets and Profiles

• Custom Metadata

• Custom Settings

• Perform Salesforce administration activities, including:

• User management

• Security and sharing configuration

• Case management

• Queues

• Omni-Channel

• Reporting and dashboards

• Service Cloud configuration

• Implement and support Service Cloud Voice and contact center integrations with providers such as Vonage and Amazon Connect.

• Develop integrations using REST APIs, Named Credentials, External Credentials, Platform Events, and middleware platforms.

• Utilize SQL and SOQL to query, troubleshoot, validate, and analyze customer and transactional data.

• Collaborate effectively with business analysts, architects, QA teams, product owners, and distributed development teams.

Preferred Qualifications

• Experience implementing Agentforce actions, topics, instructions, prompts, and grounding/RAG solutions.
• Experience integrating Agentforce with enterprise APIs and external systems.
• Knowledge of Salesforce Data Cloud / Customer 360.
• Experience with Service Cloud Voice and Omni-Channel.
• Familiarity with Salesforce DevOps practices and CI/CD pipelines.
• Experience with integration platforms such as MuleSoft and/or Spring Boot.
• Salesforce Platform Developer I Certification preferred.