Tata Consultancy Services
Salesforce Service cloud
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
27 August 2026
What they need
Seeking a Salesforce Service Cloud Developer with 5+ years of Salesforce development experience and 4+ years in Service Cloud implementations.
Key Skills:
- Strong expertise in Service Cloud, including Email-to-Case, Case Management, Service Console, Omnichannel Routing, and Knowledge Base.
- Hands-on development experience in Apex, Triggers, SOQL, SOSL, Batch Apex, Async Processing, LWC, and Salesforce Flows.
- Strong integration experience using REST/SOAP APIs, Platform Events, and middleware tools (Boomi/Informatica).
- Knowledge of Salesforce best practices, governor limits, and performance optimization.
- Experience working on enterprise-scale Salesforce Service Cloud programs.
Required Certifications & Qualities:
- Salesforce Platform Developer I (Mandatory).
- Agile delivery experience preferred.
- Strong troubleshooting, communication, ownership, and independent working skills.
Priority Requirement:
Strong hands-on experience in Email-to-Case implementation, Service Cloud customization, Apex/LWC development, and Salesforce Service Cloud integrations.
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