Salesforce Service Cloud Developer

About Position:

We are looking for a Salesforce Service Cloud Developer with hands-on experience in Salesforce development, Service Cloud configuration, Apex, Lightning Web Components, SOQL, Flows, REST/SOAP integrations, CI/CD tools, and AI-enabled Salesforce capabilities such as Agent force.

• Role: Salesforce Service Cloud Developer
• Location: Jaipur
• Experience: 2 to 5 Years
• Job Type: Full-Time Employment

What You'll Do:

• Develop and enhance Salesforce Service Cloud applications using Apex, LWC, Flows, and integrations.
• Configure Case Management, Knowledge, Omni-Channel, Email-to-Case, and Service Console capabilities.
• Implement AI solutions using Agentforce and build AI-powered capabilities such as case summarization, intelligent routing, service agents, and knowledge recommendations.
• Integrate Salesforce with external systems using REST and SOAP APIs.

Expertise You'll Bring:

• Strong Salesforce development experience with Service Cloud, Apex, LWC, SOQL, Flows, integrations, and CI/CD tools.
• Hands-on experience with Agentforce, AI-enabled Salesforce functionality, and service automation use cases.
• Preferred certifications include Platform Developer I, AI Associate, and Agent force Specialist.
• Educational background: Bachelors degree in computer science, Information Technology, Engineering, or a related field.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."