Salesforce Service Cloud Developer

Job Role: Salesforce Service Cloud

Exp: 7+ Years

Location: Chennai

Job Type: Full Time

Role & responsibilities

• Design and implement Salesforce Service Cloud solutions based on business requirements.
• Configure and customize Service Cloud features including Cases, Queues, Entitlements, Milestones, Knowledge Base, and Omni-Channel.
• Develop custom solutions using Apex, Lightning Web Components (LWC), Visualforce, and Flows.
• Build and maintain integrations between Salesforce and third-party systems.
• Gather business requirements and translate them into scalable technical solutions.
• Implement automation using Flows, Process Builder, and Approval Processes.
• Support data migration, data quality, and system enhancements.
• Troubleshoot production issues and ensure platform stability.
• Collaborate with business stakeholders, architects, and cross-functional teams.
• Participate in Agile ceremonies, code reviews, and deployment activities.

PB - AMA