Salesforce Service Cloud Engineer

MAIN PURPOSE The Salesforce Service Cloud developer will operate within the Client Platforms area, part of Group Platforms. You will be joining a dynamic team where you will support our Rendez-Vous product team by developing new SF features within the team.

Richemont Rendez-Vous solution aims at improving the experience of Customers, Sales Associates and Client Relation Centre Ambassadors through a unique tool fully integrated with all the client touchpoints.

• Ability for a client to book an appointment online, in the boutique or through the CRC.
• Ability for Richemont staff (Boutique, CRC,…) to create, search, reschedule, cancel appointments notifying the client.
• Full integration with Richemont CRM to search, link or enrich customer records.
• Support physical and virtual appointments as well as appointments in external boutiques and wholesalers’.
• Measure use and conversion.
• Manage boutique queues and waiting time.

Your Key Responsibilities

• Ensure the usability of RDV features.
• Cooperate with agile team to understand, refine and estimate requirements.
• Implement new features requested by the Product Owner.
• Engage in code reviews, testing, and debugging to guarantee quality and performance.
• Produce significant, reusable, scalable code that adheres to industry standards and best practices.
• Ensure bug fixing.
• Ensure traceability through Jira (agile project management tool).
• Actively participate to regular agile meetings (Daily Meeting, Sprint planning, Sprint review, Sprint retrospective).

YOUR PROFILE

• A specialist who has solid experience in back/front-end development on Salesforce platform.

• Understanding of security models.

• Has experience with REST integrations.

• Knows basics of administration

• Main skills required :

• Apex, LWC

• REST

• Security model

• Experience cloud

• Bachelor's or Master degree in Computer Science or Software Engineering.

• Minimum 4 years of experience in Salesforce software development.

• Excellent problem-solving, communication, and leadership skills.

• Strong knowledge of Agile methodology, experience with Jira and Confluence suitable.

• Previous exposure to test automation technologies and best practices is a plus.