Salesforce Tech Lead

Architecture & Delivery -

Lead architecture and solution design for Salesforce Clouds (Sales, Service, Experience) with a strong emphasis on Experience Cloud customer portals for external users. / Define technical architecture for Salesforce solutions including data model, APIs, security, performance, and integration with sales/marketing supporting systems (MDM, Eloqua, etc.).
Oversee development best practices, code quality, and scalable designs using Apex, LWC, Flows, and other platform tools. Operations & Support - Provide ongoing operational oversight of the Salesforce platform, ensuring system uptime, performance tuning, and issue resolution in collaboration with IT operations.
Own the platform release management process, including sandbox refreshes, deployment pipelines (CI/CD), and regression testing.
Drive incident response and coordinate root cause analysis and problem management for critical Salesforce issues. Team Management - Coordinate with a team of 4 Salesforce FTEs (developers, admins, analysts), ensuring any Salesforce bugs are remedied correctly, and enhancement requests are delivered correctly and on-time.
Delegate work effectively across projects, support tasks, and enhancements while maintaining alignment with roadmap priorities. Stakeholder Engagement -Partner with functional leads within Sales Ops, Marketing, Business Development, Commercial Operations and Legal Operations to gather requirements and translate into scalable technical solutions.
Meet with decision makers, systems owners, and end users to define requirements and systems goals, and identify and resolve systems issues.
Act as the point of contact for internal and external audits involving Salesforce data access, compliance, and operations.

Work Location: Remote