Salesforce Technical Architect

We are seeking an experienced Salesforce Technical Architect to serve as the technical authority for a multi-cloud environment spanning Sales Cloud, Service Cloud, and Experience Cloud. This role combines clearing an existing backlog, advising on strategic platform roadmap, and leading the technical transition of a managed services engagement from an incumbent vendor.

Responsibilities

• Triage and prioritize existing defects/enhancements; remediate legacy customizations (deprecated Process Builder/Workflow, CRUD/FLS anti-patterns) by migrating to modern Flow/Apex patterns; drive root cause analysis to prevent recurring issues
• Act as trusted advisor translating business goals into a target-state architecture; define a phased roadmap balancing quick wins with modernization; favor native/OOTB capabilities over custom code; present architecture decisions to executive stakeholders
• Lead technical knowledge transfer from the incumbent vendor (codebase/documentation discovery where gaps exist); define cutover plans and hypercare support; establish managed services processes (ticket intake, SLA triage, release management)
• Own design decisions across data model, security model, and integrations (REST/SOAP, middleware); review code for standards adherence; mentor developers and consultants

Requirements

• 8+ years of hands-on Salesforce experience, including architecture roles across Sales, Service, and Experience Cloud
• Proven experience owning and prioritizing an existing backlog of enhancements/defects
• Experience with vendor transitions or managed services takeovers, including technical due diligence under limited documentation
• Deep expertise in Apex, LWC, Flow, SOQL/SOSL, and the Salesforce security model
• Integration experience (MuleSoft, Dell Boomi, or similar; REST/SOAP APIs)
• Ability to produce roadmaps and architecture documents, and present to executive audiences
• Familiarity with CI/CD and deployment tooling (Copado, Gearset, SFDX/Git)
• Strong stakeholder management skills
• Fluency in English, with a minimum B2+/C1 level for effective communication

Nice to have

• Salesforce Application/System Architect or Platform Developer II certification
• Experience with CPQ, Field Service, or Revenue Cloud
• Contact center architecture (Omni-Channel, CTI)
• Regulated industry or multi-org consolidation experience

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.