Salesforce Technical Lead – B2C

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

The Salesforce Technical Lead will lead the design, development, and delivery of Salesforce solutions with a strong focus on Order Management and Commerce Cloud (B2C). This role combines technical leadership, solution architecture, and people management to drive platform transformation and ensure high-quality outcomes. The ideal candidate is a strategic thinker with hands-on Salesforce expertise and proven experience managing engineering teams and complex projects

Primary Responsibilities

• Define and implement robust Salesforce solution architectures aligned with business objectives and best practices.
• Manage all engineering activities within the Salesforce ecosystem, with emphasis on Order Management capabilities.
• Oversee migration of workloads from homegrown legacy systems to Salesforce, ensuring seamless integration and minimal disruption.
• Provide direct supervision and mentorship to engineering teams, fostering growth and accountability.
• Successfully scale delivery velocity by collaborating with external partners and optimizing team performance.
• Partner with product and technology teams to align engineering efforts with strategic priorities.
• Ensure all deliverables meet the highest standards of quality, reliability, and compliance

Knowledge/Skills

• Strategic and analytical thinking
• Strong leadership and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to quality and continuous improvement

Education And Experience

• Bachelor’s degree in computer science, Information Systems, or related field (Master’s preferred).
• 10+ years of experience in Salesforce development and architecture, including Order Management and Commerce Cloud (B2C).
• 5+ years in engineering leadership role managing teams and projects.
• Proven track record of delivering large-scale platform transformations.
• Strong understanding of Salesforce architecture, APIs, and integration patterns (MuleSoft experience a plus).
• Excellent project management skills with experience in Agile methodologies.
• Relevant Salesforce certifications are highly desirable

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
• The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.