Salesforce Tester

SECTION DETAILS Position Title-Salesforce Tester

**ROLE OVERVIEW-**Join our testing team to support continuous improvement testing, KTLO support, and release regression testing for Salesforce applications across Sales Cloud, Custom Risk app on Sales Cloud, CPQ, Marketing Cloud, Surveys, and Experience Cloud.

Skilled QA professional to test SaaS-based Salesforce applications across multiple clouds. The role involves validating end-to-end business processes, ensuring high-quality releases, and supporting KTLO (Keep The Lights On) activities for enterprise Salesforce implementations.

KEY RESPONSIBILITIES- The candidate will work across multiple Salesforce modules including Sales Cloud, CPQ, Marketing Cloud, and Experience Cloud, along with custom applications built on Salesforce.

• Analyze and understand business and functional requirements.

• Design and author detailed test cases and test scenarios using AI.

• Execute functional, integration, regression, and smoke testing across Sales Cloud, Custom Risk app, CPQ, Marketing Cloud, and Experience Cloud modules

• Validate end-to-end business scenarios covering lead-to-opportunity, quote-to-cash, campaign workflows, survey journeys, and customer / partner portal interactions

• Test custom processes, page layouts, flows, validations, profiles, permissions, and integrations related to the Custom Risk app built on Sales Cloud

• Validate Salesforce CPQ processes including product configuration, pricing, quote generation, approvals, amendments, and renewals

• Prepare, maintain, and update test scenarios, test scripts, test data, and defect logs based on release changes, KTLO enhancements, and impact assessments

• Support SIT, UAT, regression cycles, defect triage, retesting, and production validation for Salesforce releases and support changes

• Collaborate with business analysts, admins, developers, product owners, and automation teams to improve test coverage and quality

REQUIRED SKILLS

• Hands-on Salesforce testing experience in Sales Cloud including leads, accounts, contacts, opportunities, activities, and pipeline processes

• Experience testing custom Salesforce applications such as a Risk app on Sales Cloud, including custom objects, workflows, flows, validations, and security models

• Hands-on testing experience in Salesforce CPQ including product configuration, pricing, quoting, approvals, amendments, and renewals

• Experience testing Marketing Cloud journeys, email campaigns, audience segmentation, and related integrations; exposure to Salesforce Surveys and feedback workflows

• Experience supporting Experience Cloud testing and KTLO activities including portal functionality, user access, case flows, and content validation

• Strong understanding of end-to-end business processes, integration testing, defect management, and test management / automation tools

EXPERIENCE

• 4+ years of Salesforce testing experience across core CRM and digital engagement platforms

• Strong understanding of end-to-end business processes across Sales, Risk operations, CPQ, Marketing, Surveys, and Experience Cloud

• Experience with complex functional, integration, regression, and KTLO testing in Salesforce environments

• Familiarity with structured test execution practices, Agile delivery models, and test automation tools is preferred

Mandatory

Strong understanding of end-to-end business processes across Sales, Risk operations, CPQ, Marketing, Surveys, and Experience Cloud. Extensive experience in atleast one of these Salesforce technologies is mandatory.
Nice to HaveTest Automation experience using any of the automation tools(Playwright,Selenium).                                                                                                      CERTIFICATIONS (PREFERRED)

• Salesforce Certified Administrator or Salesforce Certified Platform App Builder

• Salesforce Sales Cloud Consultant.

• Salesforce Certified CPQ Administrator

• Salesforce Certified CPQ specialist

• Certification in Marketing cloud (Salesforce Certified Marketing Cloud Consultant, Salesforce Certified Marketing Cloud Email Specilist).