Salesforce.com Specialist

Location: St. Louis, MO

Categories: Developer, Salesforce

A St. Louis, Missouri Company is engaged in the development, manufacturing, and marketing of fertilizers, industrial products, metallurgy, and performance products, a global leadership position in phosphate salts and phosphoric acid for a variety of food and technical applications.

Job Description:

Scope: This individual will be responsible for the day-to-day operation and maintenance of all SAP Marketing & Sales activities. In this role, they will develop and continuously improve SAP Marketing & Sales applications or SAP Marketing & Sales application modules. Furthermore, they will act as 2nd Level support to ICL end users.

Job Responsibilities:

• Serve as IT analyst and collaborate with business partners to solve complex and critical business issues and enable CRM and sales processes using Salesforce.com platform.
• Develop requirements (user stories) and provide scalable designs for the implementation of additional CRM system functionality.
• Create or change screen layouts, fields, business rules (validations and workflow) to support business requirements.
• Perform analysis, administration, troubleshooting, testing, software, and data environment refreshes.
• Manage, package, and deploy software releases to all environments using robust software development lifecycle methodology.
• Evaluate Salesforce.com releases and provide assessment to business for adopting new functionality.
• Partner with global IT organization to ensure secure and stable system environment.
• Work closely with subject matter experts, developers, testers, and business partners.
• Set team direction, resolve problems and provide guidance to members of team.
• May oversee work activities of other team members.
• Adapt priorities to address business and operational challenges.
• Provide thoughtful and thorough support to Top Users to resolve issues in a timely manner.
• Demonstrate ability to influence business teams and maximize the applications being developed, leveraging the best solutions.
• Provide Top User training for new functionality.

Required Skills

• Undergraduate degree or equivalent experience
• 5+ years of Salesforce.com administration and customization
• 5+ years working on large implementations of the Salesforce.com application
• SFDC Administrator Certification
• SFDC Advanced Administrator Certification
• Intermediate to expert level of proficiency in Salesforce.com administrative tasks, such as creating user profiles, roles, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, and dashboards
• Strong understanding and experience with data management and relational database design, SQL/SOQL, data formats, table joins, ETL, etc.
• Business analysis skills, including ability to convey processes and designs in graphical format
• Excellent communication skills and ability to communicate at all levels of the organization
• Ability to translate business requirements into technical deliverables
• Ability to execute data loads using the Salesforce APEX Data Loader or other ETL tool
• Advanced Excel skills
• Ability to travel internationally up to 10 percent of the time

Preferred Qualifications:

• SFDC Developer Certification
• SFDC Consultant Certification
• Knowledge of SAP Sales and Distribution (SD) Module
• Agile / Scrum background