Salon Manager

Waxing The City – Pflugerville, TX

Lead a Team. Grow a Business. Deliver an Exceptional Client Experience.

Waxing The City Pflugerville is looking for a motivated, business-minded Salon / Studio Manager to lead our team, oversee daily operations, and drive studio growth.

We are looking for more than someone who can manage schedules and keep the studio running. We want a hands-on leader who takes ownership of results, develops people, delivers exceptional customer service, and understands how to grow revenue.

The ideal candidate has a coaching mindset, welcomes feedback, holds themselves and others accountable, and continuously looks for ways to improve business performance. They understand that success comes from developing a strong team, building lasting client relationships, and consistently improving results.

Licensed estheticians are encouraged to apply! Candidates with an active esthetician license may have the opportunity to combine management responsibilities with providing waxing and esthetic services.

Key ResponsibilitiesLeadership, Coaching & Team Development

• Lead, coach, and develop team members to improve performance, confidence, and client service.
• Build a positive, accountable, and team-oriented culture.
• Provide constructive feedback, recognize strong performance, and address performance gaps.
• Lead by example while remaining receptive to coaching and feedback from ownership.
• Assist with recruiting, interviewing, hiring, onboarding, training, and employee development.
• Manage staff schedules, coordinate time-off requests, and maintain appropriate staffing coverage.
• Address attendance, performance, and workplace concerns professionally and promptly.
• Establish clear expectations and hold team members accountable for their responsibilities and results.

Revenue Growth & Business Performance

• Take ownership of the studio's financial performance and work toward established revenue and business goals.
• Monitor and evaluate month-over-month and year-over-year revenue performance to understand trends, identify opportunities, and address areas of concern.
• Analyze key performance indicators (KPIs), including service revenue, client retention, rebooking, average ticket, and retail sales.
• Develop and implement practical strategies to increase revenue, attract new clients, improve retention, and grow existing client relationships.
• Coach team members on client engagement, rebooking, service recommendations, and appropriate retail sales.
• Identify performance gaps early and take initiative to develop and execute corrective action plans.
• Support marketing initiatives, promotions, referral programs, and community outreach that generate measurable business results.
• Communicate performance trends, opportunities, challenges, and action plans to ownership.
• Consistently look for ways to improve productivity, operational efficiency, and overall studio profitability.

Exceptional Customer Service

• Ensure every client receives a welcoming, professional, and high-quality experience.
• Maintain consistent customer service standards throughout the entire client journey.
• Resolve client concerns, complaints, and billing issues promptly and professionally.
• Build strong client relationships that encourage repeat visits, loyalty, positive reviews, and referrals.
• Establish a culture where the team prioritizes client satisfaction while supporting the studio's business goals.

Daily Studio Operations

• Oversee all day-to-day studio operations and ensure the business runs smoothly and efficiently.
• Maintain inventory levels, manage supply ordering, and minimize unnecessary waste.
• Ensure the studio is clean, organized, professional, and compliant with applicable safety and sanitation requirements.
• Coordinate studio maintenance, repairs, and general upkeep.
• Assist with scheduling, payroll processes, administrative responsibilities, and operational reporting.
• Identify opportunities to improve procedures, consistency, and operational efficiency.
• Communicate operational needs and recommendations to ownership.
• Step in to support the team and assist with shift coverage when reasonably necessary.

Working Manager / Licensed Esthetician Opportunity

This is a hands-on leadership position, not a desk-only management role. The Studio Manager is expected to remain engaged with team members, clients, and the daily activities of the studio.

Candidates with an active esthetician license may also perform waxing and other authorized services based on qualifications, scheduling, and business needs. In this dual role, the manager will balance service-provider responsibilities with leadership, coaching, and business management.

Qualifications

Required

• Strong leadership skills and the ability to coach, motivate, and develop a team.
• Exceptional customer service and interpersonal communication skills.
• A business-minded approach with an understanding of revenue growth, client retention, and sales performance.
• The ability to evaluate business results, recognize

Job Type: Full-time

Pay: $32,000.00 - $45,000.00 per year

Benefits:

• Employee discount
• Paid time off

Education:

• Associate (Preferred)

Experience:

• Management: 2 years (Preferred)
• Salon Industry: 2 years (Preferred)

Work Location: In person