Salon Manager / Nail Technician

ROOH is a luxury nail salon in Bury St Edmunds, and we’re looking for an experienced Salon Manager who is also a skilled Nail Technician to lead our growing team.

This is a hands-on role. You’ll deliver nail treatments alongside managing the day-to-day running of the salon, supporting the team and ensuring every client receives the care and attention ROOH is known for.

We’re looking for someone who takes pride in beautiful work, enjoys bringing out the best in others and has the confidence to take ownership of a busy salon.

What we offer

• An employed position with reliable pay, plus tips and commission
• Client bookings provided—no existing client base required
• All treatment products, equipment and consumables provided
• Paid onboarding and training in ROOH’s standards
• Paid holiday
• A beautifully designed, professional salon environment
• Staff discount and free on-site parking
• The opportunity to shape the team and grow with the business

Your role

Salon management

• Take responsibility for the daily running of the salon, keeping appointments, staffing and service delivery organised
• Lead and support the team, setting clear expectations for treatment quality, professionalism and client care
• Plan rotas around appointment demand, agreed working hours and holiday requests, coordinating cover where needed
• Work closely with the owner on recruitment, onboarding, staff development and regular performance reviews
• Give constructive feedback, recognise good work and address concerns fairly and promptly
• Handle client feedback and complaints professionally, following salon policies and involving the owner when appropriate
• Oversee opening and closing procedures, payments and end-of-day checks
• Maintain high standards of hygiene, safe working practices and equipment care
• Monitor stock, arrange orders within agreed budgets and minimise unnecessary waste
• Keep client records and salon administration accurate and up to date
• Monitor bookings, rebooking, retail sales and salon performance, taking practical steps to meet agreed targets
• Keep the owner informed of staffing matters, maintenance needs and any issues requiring attention

Nail treatments and client care

• Deliver high-quality manicures, BIAB, structured overlays, extensions, infills and pedicures within your qualifications and skill set
• Demonstrate thorough preparation, clean cuticle work and consistent shaping and finishing
• Carry out consultations and provide clear aftercare advice
• Recommend suitable treatments and homecare products based on each client’s needs
• Maintain your own treatment standards while balancing appointments with management responsibilities
• Support the team with practical guidance and training to keep standards consistent across the salon

We’re looking for someone who has

• Relevant nail qualifications and a strong portfolio of consistently high-quality work
• Experience working as a confident, established Nail Technician
• Previous salon management experience, or substantial senior experience with responsibility for leading a team
• Strong organisation and the ability to balance client appointments with running the salon
• A supportive, approachable leadership style and confidence having constructive conversations
• Experience handling client concerns calmly and professionally
• An understanding of rotas, stock control, booking systems and salon performance
• A reliable, proactive approach and a commitment to building a positive team environment

Working pattern

This is a full-time role with shifts scheduled around salon opening hours. Weekend availability is required, with rotas planned in advance.

How to apply

Please send us:

• Your CV or a summary of your relevant experience
• Details of your management, supervisory or team leadership experience
• The nail treatments you’re most confident in
• Three to five photos of your work, or a link to your Instagram portfolio

We’d love to hear from someone who can lead with confidence, deliver beautiful treatments and help ROOH continue to grow.

Pay: £30,000.00-£32,500.00 per year

Benefits:

• Employee discount
• Free parking
• On-site parking

Work Location: In person