Salon Manager - Operations

Salon Manager – Roles & Responsibilities

Job Title: Salon Manager

Department: Salon Operations

Reports To: salon owner

Key Roles & Responsibilities

1. Salon Operations

* Manage the day-to-day operations of the salon smoothly and efficiently.

* Ensure all salon SOPs, policies, and brand standards are followed.

* Maintain proper opening and closing procedures.

* Ensure the salon floor is always organized, clean, and client-ready.

2. Sales & Target Achievement

* Take responsibility for achieving monthly, weekly, and daily sales targets.

* Prepare action plans to improve sales and monitor daily performance.

* Track service sales, retail sales, appointments, walk-ins, and conversions.

* Identify low-sales periods and implement suitable activities to generate business.

3. Team Management

* Manage and motivate SSPs and other salon staff.

* Allocate daily responsibilities and targets to team members.

* Conduct regular team meetings and performance discussions.

* Monitor staff attendance, grooming, discipline, productivity, and customer handling.

* Identify training requirements and coordinate with the concerned team.

4. Customer Relationship Management

* Ensure excellent customer service and professional client handling.

* Monitor customer feedback and resolve complaints promptly.

* Encourage repeat visits and maintain regular-client relationships.

* Ensure proper follow-up with existing and inactive customers.

* Promote Customer First/loyalty initiatives and ensure proper utilization.

5. Appointments & Client Follow-ups

* Monitor daily appointments and ensure effective appointment conversion.

* Ensure staff make regular calls to existing and potential customers.

* Follow up with customers after services where required.

* Maintain customer databases and use them for business development.

6. Marketing & Local Business Development

* Ensure regular Instagram posts/reels and other approved digital activities.

* Coordinate approved influencer collaborations and promotional activities.

* Conduct local marketing activities such as coupon distribution and customer outreach when required.

* Support Google review generation and maintain the salon’s online presence.

7. Hygiene & SOP Compliance

* Ensure salon hygiene and cleanliness are maintained throughout the day.

* Conduct regular checks of treatment rooms, trolleys, equipment, towels, products, and workstations.

* Ensure staff follow proper grooming and service procedures.

* Ensure only approved products and materials are used.

* Maintain proper ambience, salon decoration, and client-ready presentation.

8. Inventory & Product Management

* Monitor product and consumable stock levels.

* Ensure proper storage and usage of products.

* Prevent product wastage and unauthorized product usage.

* Coordinate stock requirements and maintain proper inventory records.

9. Billing & Cash Management

* Ensure all services and products are billed correctly through the approved billing system.

* Monitor daily sales and billing reports.

* Ensure cash/card/digital payments are properly recorded and reconciled.

* Report billing discrepancies or system issues immediately.

10. Reporting & Documentation

* Submit daily sales and operational reports on time.

* Maintain records of appointments, sales, reviews, Instagram posts, Customer First cards, and other KPIs.

* Share daily/EOD updates with the Cluster Executive.

* Provide accurate information during audits and review meetings.

11. Performance Monitoring

* Review individual staff performance against daily, weekly, and monthly targets.

* Identify gaps in sales and productivity and take corrective action.

* Conduct regular performance discussions with staff.

* Work closely with the Cluster Executive to implement improvement plans.

12. Compliance & Communication

* Follow all company policies, brand guidelines, and management instructions.

* Communicate company updates and instructions clearly to the salon team.

* Escalate operational, staff, customer, or partner-related issues promptly.

* Maintain professional communication with customers, staff, partners, and management.

Key Performance Indicators (KPIs)

* Monthly/weekly/daily sales achievement

* Appointments and conversion

* Customer retention and repeat visits

* Google reviews

* Instagram posts/reels and UGC

* Customer First/loyalty card performance

* Staff productivity

* Customer satisfaction and complaint resolution

* Hygiene and SOP compliance

* Inventory control and product usage

* Timely and accurate daily reporting

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Leave encashment

Experience:

• total work: 1 year (Preferred)
• Operations: 1 year (Preferred)

Work Location: In person