Salon Receptionist

About the role

We are seeking a dedicated and customer-focused Salon Receptionist to join the team at Reverie Esthetic & Hair Center. This is a full-time position based in Makati City, Metro Manila. As the first point of contact for our clients, you will play a vital role in creating a welcoming and professional atmosphere that reflects our commitment to exceptional service. This position is essential to the smooth operation of our salon and directly impacts client satisfaction and retention.

What you'll be doing

• Greeting clients warmly upon arrival and ensuring a positive first impression
• Managing telephone enquiries and scheduling appointments efficiently using salon management systems
• Processing client payments, invoicing, and handling cash and card transactions accurately
• Maintaining detailed and up-to-date appointment records and client databases
• Coordinating with salon staff to ensure seamless service delivery and client flow
• Responding to client enquiries regarding services, pricing, and special promotions
• Maintaining a clean, organized and welcoming reception area
• Assisting with administrative tasks including filing, data entry, and correspondence
• Promoting salon services and packages to clients, including retail products
• Resolving client concerns and complaints professionally and diplomatically

What we're looking for

• Excellent communication and interpersonal skills with a genuine passion for customer service
• Proven experience working in a reception or customer-facing role, preferably in a salon or beauty environment
• Proficiency in using salon management software and basic computer applications
• Strong organizational and multitasking abilities to manage multiple client interactions simultaneously
• Ability to handle cash transactions and maintain accuracy with financial records
• Professional appearance and personal grooming standards consistent with salon values
• Reliability and punctuality with a positive, flexible attitude
• Problem-solving skills and the ability to remain calm under pressure
• A good understanding of hair and beauty services is advantageous
• Knowledge of the Makati City area and local transport links is desirable

What we offer

• Opportunities for professional development and training in customer service excellence
• A supportive and collaborative working environment with an experienced team
• Full-time employment with stable, regular hours
• Exposure to the luxury esthetic and hair care industry
• Contributing to a client base that values premium beauty and wellness services

About us

Reverie Esthetic & Hair Center is a premier salon dedicated to providing exceptional hair and beauty services in the heart of Makati City. We specialise in esthetic treatments and professional hair services, combining expert technique with a commitment to creating a serene and luxurious experience for our clients. Our team is passionate about delivering outstanding results and building lasting relationships with every client who walks through our doors. We pride ourselves on maintaining the highest standards of professionalism, hygiene, and customer care, making us a trusted destination for beauty and wellness in Metro Manila.

Apply now

If you are an enthusiastic, customer-focused individual eager to be part of a dynamic salon team, we would love to hear from you. Please submit your CV and a brief cover letter outlining your relevant experience and why you would be an excellent fit for the Salon Receptionist role at Reverie Esthetic & Hair Center.