SALON RECEPTIONIST

About the role

The front desk sets the tone for every client's visit. You're the first person they see when they walk in and the last one they talk to before they leave, and you're the one keeping the book full and the day running on time. This is a good fit for someone who's warm with people, quick with a schedule, and unbothered when the phone rings while a client is checking out and a stylist needs a color order placed.

Key responsibilities

• Greet clients by name, check them in, and hand them off to their stylist
• Offer beverages, hang coats, keep the waiting area comfortable
• Learn regulars' preferences and note them in their client profile
• Handle complaints and service concerns calmly; escalate to the manager when needed
• Answer calls, texts, and DMs; book, confirm, reschedule, and cancel appointments in booking software
• Match services to the right stylist and the right time block
• Send appointment reminders and manage the waitlist to fill last-minute openings
• Enforce the cancellation and no-show policy consistently
• Process payments, packages, gift cards, and memberships on POS system
• Recommend and sell retail products based on what the stylist used

About you

• High school diploma or equivalent
• Genuinely friendly, professional presence with clients
• Strong organization and the ability to juggle phone, desk, and walk-ins at once
• Comfortable with computers, scheduling software, and a POS
• Reliable attendance, including Saturdays and evenings
• Discretion with client information and salon business
• Previous salon, spa, or hospitality front desk experience (nice to have)
• Familiarity with scheduling software such as Wess System (nice to have)
• Working knowledge of hair and skincare product lines (nice to have)
• Retail sales experience (nice to have)