Salon Receptionist

ABOUT LE PETIT SALON

Located in the heart of downtown Ottawa, Le Petit Salon is more than just a high-end hair salon; it's a sanctuary for transformation and rejuvenation. Our ethos revolves around the principle that hairdressing is a journey—guiding our esteemed clientele to a place where they look and feel like better versions of themselves. We are committed to a carefully curated experience, both for our clients and our team. Le Petit Salon boasts an internal culture deeply rooted in core values like work-life balance, continued education, and client well-being. By focusing on these foundational elements, we've crafted an environment where going to work is a joy, stress is minimized, and personal as well as professional growth is not just encouraged but expected.

ROLE OVERVIEW

The Receptionist at Le Petit Salon is the first point of contact for our clients and plays a crucial role in shaping their experience. This position requires a highly personable individual with outstanding customer service skills, responsible for managing the reception area, attending to clients, and assisting in ensuring the salon's front-of-house operations run smoothly. Reporting directly to the Client Experience Manager, the Receptionist is responsible for providing support across various areas of salon operations and is essential in creating a welcoming atmosphere for our clients.

KEY RESPONSIBILITIES

Client Reception: Welcoming clients warmly, managing appointments, and ensuring a seamless check-in and check-out process.

Communication Hub: Serving as the primary point of contact for client inquiries, providing accurate information, and facilitating effective communication between clients and salon staff.

Salon Presentation: Maintaining the aesthetic integrity of the reception area and ensuring it meets Le Petit Salon’s standards of cleanliness and organization.

Financial Transactions: Handling billing, processing payments, and maintaining accurate financial records related to client services.

Client Service: Enhancing client satisfaction through attentive service, addressing needs, and fostering a luxurious salon atmosphere.

Administrative Support: Managing administrative tasks, including scheduling, inventory management, and supporting salon operations and marketing efforts.

QUALIFICATIONS & SKILLS

Professional Experience: A background in reception, customer service, or a related field, preferably within a salon or luxury service environment.

Technical Proficiency: Familiarity with salon management software, standard office applications, and the ability to learn new technologies.

Organizational Skills: Adept at multitasking, prioritizing tasks, and maintaining meticulous attention to detail in a dynamic environment.

Customer Service Expertise: A proven track record of delivering exceptional customer service and a natural ability to make clients feel valued and prioritized.

Flexibility: Willingness and ability to adapt to varying schedules, including weekends and evenings, to meet the needs of the salon.

PERSONAL QUALITIES

Interpersonal Savvy: Outstanding communication skills, a personable demeanor, and the ability to build rapport with clients and colleagues alike.

Composure: Grace under pressure, maintaining a calm and welcoming presence even during busy periods.

Professionalism: A commitment to upholding the prestigious image of Le Petit Salon through personal presentation and conduct.

Initiative: A proactive approach to identifying and addressing client needs, improving salon operations, and contributing positively to the team dynamic.

Integrity: Upholding the highest standards of confidentiality, discretion, and ethical conduct in all interactions and transactions.

Solution-Oriented: Ability to approach challenges with a positive, problem-solving mindset.

Team Player: An innate willingness to cooperate and collaborate with team members to achieve collective goals.

Client-Centric Focus: A consistent commitment to prioritizing the comfort, satisfaction, and well-being of our clientele.

Detail Oriented: Exceptional focus on the little things that elevate the client experience and salon operations.

Adaptability: Comfort with change and the ability to pivot quickly as circumstances require, whether it's dealing with a last-minute client request or a change in schedule.

If you feel you match this description, we'd love for you to apply!

Job Type: Full-time

Pay: $18.00-$21.00 per hour

Benefits:

• Dental care
• Store discount

Work days:

• Monday to Friday
• Weekends as needed

Application question(s):

• We believe in hiring someone who is passionate about the industry and helping others feel their best. What about you or your experience makes you feel that you are the right fit for Le Petit Salon?

Experience:

• Customer service: 1 year (required)
• Salon: 1 year (required)

Language:

• French (required)

Work Location: In person