Salon Receptionist

Key Responsibilities

1. Front Desk & Customer Service

• Welcome clients and provide a professional, friendly experience.
• Handle phone calls, WhatsApp enquiries, and appointment bookings.
• Manage walk-in customers and coordinate appointments with stylists.
• Explain salon services, pricing, and ongoing offers to clients.
• Handle customer feedback and resolve basic complaints professionally.

2. Billing & Cash Management

• Generate bills and process customer payments.
• Handle cash, UPI, card payments, and daily cash reconciliation.
• Maintain accurate daily sales and billing records.
• Coordinate with management regarding daily revenue and outstanding payments.

3. Salon Operations & Staff Coordination

• Coordinate with hairstylists and beauty therapists to manage appointments and customer flow.
• Monitor staff attendance, punctuality, and grooming standards.
• Ensure the reception and salon premises remain clean, organised, and presentable.
• Monitor product stock and inform management about replenishment requirements.
• Ensure salon services run smoothly and clients do not experience unnecessary delays.

4. Sales & Customer Retention

• Inform customers about relevant salon services, packages, and promotional offers.
• Encourage repeat visits and maintain good relationships with regular clients.
• Follow up with customers regarding appointments and feedback.
• Support the salon in achieving its monthly sales and customer satisfaction targets.

5. Administrative Responsibilities

• Maintain appointment records and customer databases.
• Prepare daily sales reports and share updates with management.
• Assist with routine administrative tasks and maintain accurate records.

Requirements

• 1–3 years of experience in salon reception, hospitality, retail, customer service, or front office operations is preferred.
• Previous salon or beauty industry experience will be an advantage.
• Good verbal communication skills in English and Kannada. Hindi is an added advantage.
• Basic computer skills and familiarity with billing software, MS Excel, WhatsApp, and appointment management.
• Good organisational skills and the ability to multitask.
• Professional appearance, a positive attitude, and a customer-first mindset.
• Honest, responsible, punctual, and comfortable handling payments and sales records.

What We Offer

• Opportunity to work with an established salon brand.
• Professional and customer-facing work environment.
• Opportunities to develop salon management and customer relationship skills.
• Salary based on experience and suitability for the role.

How to Apply

Interested candidates can apply through Indeed with their updated resume and details of their previous work experience.

Pay: ₹11,000.00 - ₹27,000.00 per month

Work Location: In person