SAM Manager - Delhi

Job Summary

Job Description Collection Manager SAM

Enriching Lives Winning as ONE

Role Details

• Business Aditya Birla Capital
• Unit Aditya Birla Capital Limited
• Location Delhi
• Role Collection Manager SAM
• Department Legal

Eligibility Criteria

• Bachelor or master's degree

Required Skills / Competencies

• Analytical thinking and attention to detail.
• Integrity and strong ethical standards.
• Effective communication and reporting.
• Process orientation and innovative mindset.
• Networking and stakeholder management.
• Ability to understand complexity of deal
• Flexibility for travel and onground for collection.
• Technical proficiency in MIS and fraud systems.

Key Responsibilities 1. Achieve collections targets

• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with nonperforming defaulting borrowers to create optimum recovery solutions

2. Portfolio review and monitoring

• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, NonStarters, SKIPs, Fraud Cases, etc.
• Liaising with Government agencies wherein our exposure is guaranteed by them and submission of claims and follow up with them for recoveries of such guaranteed amounts.
• Understanding Business requirements for rehabilitation / restructuring / sale of asset etc.
• Scouting for investors/marketing linkages
• Participation in CoC, consortium meetings to drive effective decision making.

3. Compliance and audit

• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams

4. Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

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