SAM Tool Configuration and Integration Expert

Title: SAM Tool Configuration and Integration Expert
Location: Bangalore
Exp: 10+ Years
Key Responsibilities

• Review the current SAM platform configuration, architecture, integrations, discovery mechanisms, data flows, and existing technical gaps.
• Configure and optimise ServiceNow SAM Pro or other in-scope SAM tooling based on approved business and operational requirements.
• Configure software models, product definitions, publisher information, entitlement structures, licence metrics, reconciliation rules, and optimisation logic.
• Configure workflows for software requests, approvals, reclamation, licence allocation, renewals, compliance exceptions, and operational remediation.
• Integrate SAM tooling with relevant systems including:
  • SCCM/MECM.
  • Microsoft Intune.
  • Jamf.
  • ServiceNow CMDB.
  • Procurement platforms.
  • ERP/financial systems.
  • Contract repositories.
  • Active Directory/Entra ID.
  • Cloud and SaaS platforms.
  • Other approved discovery and inventory sources.
• Assess inventory feeds and resolve missing, duplicate, incomplete, stale, or inconsistent software and device records.
• Improve software recognition and normalisation quality.
• Configure automated data import, transformation, mapping, validation, and exception-handling mechanisms.
• Establish and maintain reconciliation schedules and monitor reconciliation jobs.
• Troubleshoot reconciliation failures, integration errors, discovery gaps, and data quality issues.
• Develop technical solutions to improve inventory visibility within restricted or secure environments.
• Evaluate built-in metering, discovery, and optimisation capabilities for publishers such as Microsoft, Oracle, IBM, Adobe, VMware, SAP, and others.
• Where technically feasible, maximise existing tooling capabilities before recommending additional third-party licences or platforms.
• Configure licence reclamation and optimisation workflows based on usage and allocation criteria.
• Support publisher-specific licence metric configuration and technical validation.
• Develop dashboards, reports, notifications, alerts, and exception views.
• Support technical testing, user acceptance testing, deployment, and production validation.
• Maintain technical configuration documentation, integration specifications, field mappings, and data-flow diagrams.
• Ensure platform changes follow CUSTOMERS change management, security, testing, and release procedures.
• Coordinate with infrastructure, workplace, CMDB, cloud, security, procurement, application, and platform teams.
• Transfer technical knowledge to CUSTOMERS and operational SAM resources.

Required Skills and Experience

• Strong experience with ServiceNow SAM Pro or equivalent enterprise SAM tools.
• Experience with CMDB, discovery, inventory, software normalisation, entitlement, and reconciliation configuration.
• Hands-on experience integrating platforms such as SCCM/MECM, Intune, Jamf, Active Directory/Entra ID, procurement systems, and SaaS/cloud environments.
• Understanding of APIs, web services, data imports, ETL, integration patterns, and data transformation.
• Knowledge of software licence metrics and publisher-specific licensing concepts.
• Strong troubleshooting and data-analysis capabilities.
• ServiceNow SAM, ITAM, CMDB, Discovery, or related certifications are desirable.

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