Sample Coordinator

KEY ACCOUNTABILITIES

Laboratory Operations

• Execute laboratory tests and procedures in compliance with safety rules, quality standards, and certification requirements.
• Perform plausibility checks and control of measurement results and reports before delivery to internal and external customers.
• Monitor and maintain test equipment and measuring instruments to ensure accuracy and reliability.
• Store and manage samples, data, and reports in accordance with lab protocols.
• Support the introduction and validation of new testing methods and equipment in coordination with the Team Lead.
• Apply and adapt measures related to occupational safety, quality, and performance standards.
• Ensure administrative compliance (e.g., time tracking, documentation) according to Omya and legal requirements.
• Consider planned absences and non-project activities in coordination with the Team Lead.

Project Support

• Act as a contact person for internal customers during project execution, providing updates on scope and timelines.
• Implement special projects under supervision, including method development and process improvements.
• Evaluate and suggest improvements to lab procedures and workflows to enhance efficiency and resource utilization.

Customer Interaction & Consulting

• Advise internal customers on appropriate test methods and scopes and support with input all team members.
• Highlight synergies and opportunities to streamline lab activities and free up resources for strategic tasks.

JOB REQUIREMENTS

RESPONSIBILITIES:

• Process daily samples, prototype and literature requests from customers and Omya's Sales Department, including receiving, documenting, ordering and shipping.
• Effectively communicate with customers and members of Omya's Sales Department when shipments are processed, ordered, backordered or shipped.
• Email order status to the corresponding requesting party, on a regular basis.
• Ensure timely delivery of samples to customers.
• Maintain sample and literature room stocked and reorder inventory, as needed.
• Assist Omya's application lab with ordering sample ingredients.
• Assist in trade show coordination, including but, not limited to communication with Omya's Sales Department on what materials are needed and shipment of materials, etc.
• File paperwork, such as customer's purchasing orders, certificates of analysis, etc.
• Maintain integrity and accuracy of sample database.
• Maintain the sample area in a safe, orderly and neat fashion.
• Troubleshoot problems on a regular basis.
• Other duties as assigned.

Education

• Technical diploma or degree in a related field.

Experience

• Entry level up to 7 years of experience in laboratory testing and related roles.
• Experience in industrial minerals is a plus.

Knowledge and skills

• Strong attention to detail and data accuracy.
• Good organizational and time management skills.
• Ability to prioritize tasks independently within project scope.
• Good communication skills with internal and external stakeholders.
• Willingness to learn and contribute to continuous improvement.

Other requirements

• Excellent command of both oral and written local language, basic to good English is a minimum. Additional language skills are beneficial.

Pay range: $22 - $26 hourly