SAP AMS Manager

SAP AMS Manager
Application Management Services
Role Overview
We are seeking an experienced SAP AMS Manager to lead post-go-live Application Management Services for a large-scale SAP S/4HANA environment.

The successful candidate will be responsible for the overall support operating model, service levels, team management, governance and continuous improvement throughout the Run phase.

What's on offer:

• Job Type: Contract
• Duration: 1 year
• Location: Singapore, Central

Key Responsibilities

• Own the SAP AMS operating model, including service catalogue, incident, problem and change management, and L1-L3 support structures.
• Manage SLA and KPI performance, service reporting and delivery against agreed service levels.
• Lead the transition from project hypercare to steady-state AMS, including knowledge transfer, documentation and runbook establishment.
• Manage AMS teams, including resource planning, on-call rosters and escalation to SAP, implementation partners and third-party vendors.
• Own change and release management covering enhancements, patches, upgrades and legal/statutory updates.
• Drive continuous improvement, root-cause analysis, problem elimination, automation and service optimisation.
• Ensure the support model complies with applicable security, access-control and data-handling requirements.
• Establish and manage regular service governance, stakeholder reviews and performance reporting with business and IT leadership.

Required Experience

• 10+ years of SAP experience, including at least 5 years managing AMS/Application Support for large SAP environments.
• At least one end-to-end SAP S/4HANA support or AMS engagement.
• Strong experience working within ITIL-aligned service management environments.
• Proven experience managing incident, problem, change and release management.
• Strong experience with SLA/KPI management and service governance.
• Experience managing the transition from hypercare to steady-state support, including knowledge transfer and operational documentation.
• Experience managing large or geographically distributed support teams and escalation structures.
• Demonstrated track record in continuous improvement, automation, problem elimination and enhancement backlog management.
• Experience supporting environments with strict security, access-control or data-confidentiality requirements is highly desirable.

Qualifications & Certifications
Required:

• Degree in a relevant discipline.
• ITIL Foundation certification.
• SAP Activate awareness.

Preferred:

• ITIL Managing Professional / Expert.
• PMP or PRINCE2 certification.
• SAP S/4HANA certification in any relevant area.
• Security-related certifications such as CISM or ISO 27001 Lead Auditor.
• Prior experience working in environments requiring security clearance or enhanced security controls.

Key Competencies

• SAP AMS / Application Support Leadership
• ITIL Service Management
• Incident, Problem, Change & Release Management
• SLA / KPI & Service Governance
• Team & Vendor Management
• Hypercare-to-AMS Transition
• Continuous Improvement & Automation
• Stakeholder Management
• Strong Analytical and Problem-Solving Skills