SAP AMS Program Manager

About the role

We are looking for an experienced SAP AMS Program Manager to lead large-scale SAP Application Management Services (AMS), application development, and project portfolios for a major enterprise environment. The successful candidate will be responsible for end-to-end program governance, service delivery, client and stakeholder management, scope and contract management, risk management, people leadership, and continuous improvement.

Key responsibilities

• Lead end-to-end delivery of SAP AMS, application development, and project portfolios
• Ensure all SAP workstreams are delivered within agreed scope, timelines, budget, quality, and service levels
• Establish and maintain effective program governance, reporting, dashboards, and review mechanisms
• Act as a senior point of contact for IT, business, and executive stakeholders
• Conduct regular service reviews, governance meetings, and program updates
• Manage delivery in accordance with the agreed Statement of Work (SOW) and contractual commitments
• Proactively identify program risks, dependencies, and potential delivery challenges
• Lead and manage onsite and offshore SAP functional and technical teams
• Provide strategic guidance on SAP transformation and modernization initiatives
• Contribute to SAP practice development and capability-building initiatives

About you

• 12+ years of overall IT/SAP experience, with significant experience in SAP AMS / Managed Services
• Proven experience in SAP Program Management, Delivery Management, Service Delivery, or Engagement Management
• Strong experience managing large-scale SAP AMS/Application Management environments
• Experience managing onsite and offshore SAP teams
• Strong client-facing experience with senior IT and business stakeholders
• Experience with program governance, SLA/KPI management, risk management, and escalations
• Strong understanding of SOW, scope, contract, change request, and commercial management
• Good understanding of SAP S/4HANA and SAP transformation initiatives
• Strong leadership, communication, negotiation, and stakeholder-management skills