SAP Basis & HANA Support Analyst

Job Overview

We are seeking an experienced SAP Basis & HANA Support Analyst to join a global application support team responsible for supporting and maintaining an SAP S/4HANA RISE landscape and SAP HANA Cloud database.

This role combines SAP Basis administration, system support, incident resolution, performance optimization, system lifecycle management, and technical consulting to ensure stable, secure, and reliable SAP operations across a global environment.

Key Responsibilities

1. SAP Application Support

• Provide operational and technical support for SAP S/4HANA RISE and SAP HANA Cloud database environments.
• Analyze, troubleshoot, and resolve issues related to production support and project development.
• Maintain and support configuration and customization settings that form the basis of the global SAP design.
• Utilize the SAP Support Portal to research solutions, apply corrections, and coordinate maintenance activities for SAP S/4HANA RISE.
• Provide technical consultation and guidance to development and project teams regarding program development, troubleshooting, and corrections.
• Perform initial testing of problem corrections, enhancements, and technical changes.
• Manage configuration updates and system changes through established Change Management processes using SAP Support Portal and ServiceNow.
• Follow established IT methodologies, operational procedures, documentation standards, and system stewardship requirements.

2. SAP Basis Administration

• Build, configure, maintain, and administer SAP systems and output-related solutions according to enterprise standards.

• Prepare newly deployed SAP systems for organizational use, including:

  • Certificates
  • Trusted systems
  • SNC
  • SSO
  • SAP HANA configuration
  • SAP Cloud Connector
  • Transport Management System (TMS) initial setup

• Perform regular SAP system maintenance, including:

  • RFC configuration and maintenance
  • SAP Profile management
  • File system cleanup
  • Login groups and load balancing
  • System housekeeping

• Plan and execute:

  • SAP system upgrades
  • Enhancements
  • System copies
  • Client copies

• Manage and maintain SAP Web Dispatcher.

• Configure SAP systems and output-related solutions in accordance with standard practices, designs, and technical guidelines.

• Perform capacity and system monitoring, including:

  • CPU utilization
  • Disk usage
  • Spool
  • Memory
  • System resources

• Analyze and resolve SAP system performance and availability issues.

• Plan and execute Disaster Recovery (DR) and Cyber Recovery tests.

• Manage SAP housekeeping jobs and background processing.

• Perform technical certification and readiness activities for newly introduced services.

• Provide technical recommendations regarding Support Packages/Hot Packs, SAP Kernel upgrades, patches, and other system fixes.

• Participate in rotational on-call support for critical incidents and production issues.

Mandatory Technical Skills

Candidates should have strong hands-on experience in the following areas:

1. SAP Basis Administration
2. SAP System Monitoring & Production Support
3. SAP HANA Administration
4. SAP Upgrades, System Copy & Client Copy

Nice-to-Have Skills

• SAP Output Management
• ServiceNow
• SAP S/4HANA RISE
• SAP HANA Cloud
• SAP Cloud Connector
• SAP Web Dispatcher
• SAP Transport Management

Soft Skills

• Strong verbal and written communication skills.
• Excellent teamwork and collaboration skills.
• Strong analytical and problem-solving abilities.
• Ability to troubleshoot complex technical issues independently.
• Ability to work effectively in a global support environment.
• Strong sense of ownership, accountability, and customer focus.
• Ability to work effectively with cross-functional teams, developers, project teams, and technical stakeholders.

Working Hours

• Regular Working Hours: 9:00 AM – 6:00 PM
• On-Call Support: Required

On-Call Support

• Frequency: Approximately 3–5 rotations per year
• Rotation Duration: 1 week per rotation (Monday–Sunday)
• Weekday Standby Coverage: 3:00 AM – 8:00 AM CST
• Weekend Coverage: 24-hour standby
• Weekend Support: Yes
• Support Scope: Critical incidents and production issues as required

Travel Requirement

• No specific travel requirement indicated.