SAP BTP, SAP BASIS

Role & responsibilities

4+ years of hands-on SAP BTP engineering experience including Cloud

Foundry, SAP Cloud Identity Services, and Destination Service configuration.

• Proven experience building and deploying custom Joule agents in Joule Studio

(pro-code path) with tool definitions wired to SAP backend systems via OData

or REST APIs.

Classification: Internal

• Demonstrated, production experience enabling Agent-to-Agent (A2A)

integration between SAP Joule and ServiceNow AI Agent Studio including

Agent Card authoring, External Agent Provider registration, credential aliasing,

and A2A protocol handshake validation.

• Strong command of agentic AI frameworks (LangGraph, CrewAI, or equivalent)

and multi-agent orchestration patterns including delegation, fallback, and

async response handling.

• Solid understanding of API security and authentication: OAuth 2.0, mutual TLS,

SAP IAS trust configurations, and BTP service bindings.

• Familiarity with ServiceNow platform internals — Now Assist AI Agents,

Integration Hub, Flow Designer, and Connection & Credential Aliases.

• Strong grasp of distributed systems design, API performance, and fault-

tolerance patterns relevant to multi-agent pipelines.

• Excellent communication skills with the ability to translate complex agent

topology designs for both engineering and business audiences.

Preferred candidate profile