SAP BW Application Support Consultant

Role summary

Support SAP BW data loads, process chains, reporting and production issues.

Must-have skills

• SAP BW extraction and data modelling
• DSO/ADSO, transformations and routines
• Process-chain monitoring and troubleshooting
• BEx and Analysis for Office
• BW-ABAP, performance and query optimization

Key responsibilities

• Resolve data-load and reporting incidents
• Support process chains and transformations
• Investigate source-data and reconciliation issues
• Optimize reports and queries
• Support releases, testing and documentation

Project-specific requirements

• Hands-on L2/L3 production support experience and ability to independently diagnose incidents from day one.
• Willingness to work in the assigned IST/EST-aligned support shift and participate in the defined P1 on-call rotation.
• Strong written and verbal communication with business users, HMH Service Desk, NOC/ProdOps, retained technical teams and product vendors.
• Ability to create and maintain runbooks, KEDB articles, RCA records and transition documentation.
• Experience estimating minor changes, supporting testing and validating production releases.
• Availability for critical batch/load windows and priority reporting incidents.

Ability to coordinate with SAP source teams, integration teams and business reporting owners