SAP C4C Functional Consultant (Sales & Service Cloud)

Role Overview: We are seeking an experienced SAP C4C Functional Consultant to design, configure, and maintain enterprise B2B CRM solutions. In this role, you will act as a Subject Matter Expert (SME) driving end-to-end functional configuration, process optimization, and client solutioning across SAP Sales and Service Cloud environments.

Key Responsibilities:

• Lead functional configuration and solution design for SAP C4C (Sales and Service Cloud).
• Maintain and configure core B2B CRM capabilities, including Territory Management, Organization Structure, Business Roles, and Access Rights.
• Utilize Key User Tools (KUT) for custom field creation, screen adaptations, workflow rules, and transport management across tenants.
• Perform master data migration, mass data operations, and data integrity checks using Data Workbench.
• Configure standard and custom reports, combined key figures, and executive dashboards.
• Collaborate with cross-functional teams, BTP developers, and integration engineers (S/4HANA / CPI) to support digital product features.
• Facilitate unit testing, UAT execution, defect resolution, and incident management via Jira / ServiceNow.

Required Qualifications Skills:

• Total Experience: 7 to 8 years in IT staffing/consulting environments with 3+ years of hands-on SAP C4C functional configuration experience.
• Strong hands-on expertise in SAP C4C Sales functionalities, Lead/Opportunity/Quote workflows, and contract management.
• Deep understanding of Territory Hierarchy setup and enterprise Org Structure modeling in SAP C4C.
• Exposure to Agile delivery methodologies and digital product detailing in client-facing environments.

Good-to-Have Skills:

• Familiarity with SAP Sales Cloud V2, SAP Service Cloud V2, or SAP CX AI Toolkit.
• Working knowledge of SAP BTP, Cloud Application Studio (SDK), or SAP FSM integrations.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.