SAP Concur Lead/Manager/Senior Manager/Program Manager

Senior Manager - SAP Concur
Job Summary
The Senior Manager - SAP Concur is responsible for leading the strategy, implementation, support, optimization, and governance of SAP Concur Travel, Expense, Invoice, and Request solutions across the organization. This role works closely with business stakeholders, finance, procurement, travel teams, and IT leadership to ensure efficient expense management, compliance, automation, and user adoption.

Key Responsibilities
Program & Project Leadership

• Lead end-to-end SAP Concur implementations, enhancements, upgrades, and global rollouts.
• Develop project plans, timelines, budgets, and resource allocation strategies.
• Manage multiple concurrent projects and ensure timely delivery.
• Drive digital transformation initiatives related to Travel & Expense (T&E) processes.

Solution Design & Architecture

• Define SAP Concur solution architecture and best practices.

• Gather and analyze business requirements from Finance, Procurement, HR, and Travel teams.

• Design scalable solutions for:

• Concur Expense

• Concur Travel

• Concur Request

• Concur Invoice

• Intelligent Audit

• Ensure integration with SAP ECC, SAP S/4HANA, SuccessFactors, HRMS, Payroll, ERP, and third-party travel systems.

Stakeholder Management

• Partner with senior business leaders to align SAP Concur capabilities with business objectives.
• Act as a trusted advisor for travel and expense management strategy.
• Present project status, risks, and recommendations to executive leadership.

Team Management

• Lead and mentor SAP Concur consultants, analysts, and support teams.
• Define team objectives and career development plans.
• Manage vendor and partner relationships.

Governance & Compliance

• Establish policies and controls for expense management.
• Ensure compliance with corporate, tax, audit, and regulatory requirements.
• Lead audit readiness and risk mitigation efforts.

Process Optimization

• Identify automation opportunities and process improvements.
• Drive adoption of industry best practices.
• Monitor KPIs and system utilization metrics to improve efficiency.

Support & Operations

• Oversee production support and incident management.
• Ensure SLA compliance and service excellence.
• Manage release planning, change management, and regression testing activities.

Required Qualifications
Education

• Bachelor's degree in Computer Science, Information Systems, Finance, Accounting, Business Administration, or related field.
• Master's degree (MBA/MS) preferred.

Experience

• 10-15+ years of IT and business application experience.
• 6-10+ years of SAP Concur implementation and support experience.
• Experience leading large-scale global SAP Concur deployments.
• Experience managing distributed teams and external vendors.

Technical Skills
SAP Concur Modules

• Concur Expense
• Concur Travel
• Concur Invoice
• Concur Request
• Expense Pay
• Budget
• Intelligent Audit

Integration Experience

• SAP ECC / SAP S/4HANA
• SAP Integration Suite / CPI
• Web Services & APIs
• HR Systems (SuccessFactors, Workday, Oracle HCM)
• Financial Systems and Corporate Card Integrations

Other Technologies

• SQL and data analysis
• Reporting and analytics tools
• ServiceNow/JIRA
• Excel and Power BI

Leadership Competencies

• Strategic Thinking
• Executive Communication
• Stakeholder Management
• Team Leadership
• Program Governance
• Vendor Management
• Conflict Resolution
• Change Management
• Risk Management

Preferred Certifications

• SAP Concur Expense Professional Certification
• SAP Concur Travel Certification
• SAP S/4HANA Integration Knowledge
• PMP / PRINCE2
• Agile/Scrum Certification

Key Performance Indicators (KPIs)

• System adoption rate
• Expense processing efficiency
• Policy compliance percentage
• User satisfaction score
• Project delivery within budget and timeline
• Reduction in manual effort and processing costs
• Audit findings and compliance metrics