SAP CRM Analyst

SAP CRM Support Specialist

Location: Remote - EST Hours

Clearance: Public Trust Eligible

Position Overview

We are seeking an experienced SAP CRM Support Specialist to serve as a functional subject matter expert for a SAP CRM Grantor environment. The role will support current-state assessment, business process analysis, technical upgrade planning, test preparation, and identification of mission-critical functionality, customizations, interfaces, and data dependencies.

Key Responsibilities

• Review and assess current-state SAP CRM Grantor documentation, processes, configurations, and functionality.
• Conduct business process analysis and design reviews to identify gaps, risks, and potential upgrade impacts.
• Identify and document mission-critical Grantor functionality, customizations, interfaces, and data integration dependencies.
• Analyze potential issues and challenges associated with SAP CRM and technical upgrades.
• Support upgrade planning, test strategy, test planning, and business readiness activities.
• Collaborate with SAP functional, technical, integration, reporting, and testing teams.
• Document findings, recommendations, dependencies, risks, and required remediation activities.
• Support stakeholder discussions and ensure business requirements and functional impacts are accurately captured.

Required Skills & Experience

• 8+ years of SAP CRM functional experience.
• Strong hands-on knowledge of SAP CRM, preferably SAP CRM Grantor functionality.
• Experience with business process analysis, functional documentation, and solution/design reviews.
• Experience supporting SAP upgrades, modernization, migration, or technical transformation projects.
• Strong understanding of SAP interfaces, integrations, customizations, and data dependencies.
• Experience with test planning, UAT, and upgrade readiness activities.
• Strong analytical, problem-solving, communication, and documentation skills.

Desired Skills & Domain Experience

• Federal/Government project experience preferred.
• Direct experience with Grantor Management / Grants Management environments.
• Experience with SAP ECC and/or SAP S/4HANA.
• Experience supporting large-scale SAP technical upgrades.
• Familiarity with SAP reporting, BOBJ/WebI, and downstream system dependencies.
• SAP CRM or related SAP certification is a plus.