SAP CRM

Role & responsibilities

Key Responsibilities

• Gather, analyze, and document business requirements related to SAP CRM processes.

• Configure and implement SAP CRM modules including:

• Account & Contact Management

• Opportunity Management

• Activity Management

• Service Management

• Sales & Marketing Processes

• Conduct fit-gap analysis and provide functional solutions.

• Prepare functional specifications for custom developments (RICEF objects).

• Coordinate with technical, integration, and testing teams.

• Support integration between SAP CRM and SAP ECC/S4HANA systems.

• Perform unit testing, SIT, UAT, and defect resolution.

• Provide end-user training and post-go-live support.

• Create and maintain project documentation.

Preferred candidate profile