SAP CRM Functional Consultant

Key Responsibilities:

• A day in the life of an Infoscion
• As part of the Infosys consulting team your primary role would be to get to the heart of customer issues diagnose problem areas design innovative solutions and facilitate deployment resulting in client delight
• You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise
• You will plan the activities of configuration configure the product as per the design conduct conference room pilots and will assist in resolving any queries related to requirements and solution design
• You will conduct solution product demonstrations POC Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization s financial guidelines
• Actively lead small projects and contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customers
• If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you

Technical Requirements:

• Consultant with a minimum 5 years full life cycle SAP Project implementation
• Knowledge in configuring the SAP CRM solution across multiple CRM functional areas such as Sales Service Marketing Interaction center etc
• Knowledge in setting up CRM Middleware to handle Integration and troubleshooting data issues
• Perform the role of SAP CRM Consultant with extensive knowledge and experience in requirement gathering estimations business blueprinting realization integration testing and deployment
• Ability to facilitate workshops for requirement gathering training content creation end user training etc
• Implement solutions aligned with the SAP Best Practices and appropriate to the customer requirements
• Ability to create functional and technical specifications configuration documents end user documents and training documents
• Ability to troubleshoot and diagnose CRM Production Support issues
• Ability to document and implement bespoke developments

Additional Responsibilities:

• Ability to work with clients to identify business challenges and contribute to client deliverables by refining analyzing and structuring relevant data
• Awareness of latest technologies and trends
• Logical thinking and problem solving skills along with an ability to collaborate
• Ability to assess the current processes identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge
• Location of posting Infosys Ltd
• is committed to ensuring you have the best experience throughout your journey with us
• We currently have open positions in a number of locations across India Bangalore Pune Hyderabad Chennai Chandigarh Trivandrum Indore Nagpur Mangalore Noida Bhubaneswar Kolkata Coimbatore Jaipur
• While we work in accordance with business requirements we shall strive to offer you the location of your choice where possible

Preferred Skills:

Technology->SAP Functional->SAP CRM