Sap Crm Technical Consultant

MAIN DUTIES/RESPONSIBILITIES:

• Design, develop, enhance, and support SAP CRM solutions in line with approved business and technical requirements, enterprise architecture standards, and established development practices.
• Develop and enhance SAP CRM WebClient UI components, business objects, BAdIs, enhancement frameworks, workflows, interfaces, reports, and custom ABAP objects required for project and BAU delivery.
• Collaborate with SAP architects, functional consultants, business analysts, integration teams, and onshore and offshore delivery teams to translate functional requirements into scalable technical solutions.
• Prepare and maintain Technical Design Documents, unit test evidence, code review records, deployment instructions, and operational support documentation for new and changed solutions.
• Perform technical analysis, debugging, root-cause investigation, defect resolution, performance optimization, and production support across SAP CRM and integrated SAP IS-U environments.
• Participate in Agile ceremonies, solution walkthroughs, design reviews, estimation activities, release planning, deployment activities, and post-go-live hypercare support.

SKILLS & EXPERIENCE

• Strong hands-on experience in SAP CRM technical development, including CRM WebClient UI, Business Object Layer (BOL), Generic Interaction Layer (GenIL), component workbench, navigation, views, context nodes, and enhancement sets.
• Advanced SAP ABAP development skills covering object-oriented ABAP, reports, function modules, RFCs, BAPIs, IDocs, workflows, enhancement frameworks, BAdIs, APIs, and interface development.
• Experience in SAP CRM business processes such as contract accounts, customer interaction, service requests, activities, business partner management, product and contract management, and utilities-related processes.
• Working knowledge of SAP IS-U integration, SAP NetWeaver Gateway and OData services, SAP PI/PO or SAP Integration Suite, middleware monitoring, and interfaces with Salesforce or other digital platforms.
• Ability to prepare detailed technical designs, conduct design walkthroughs, perform peer code reviews, follow secure coding standards, and ensure compliance with SAP development guidelines.
• Strong debugging and troubleshooting capability across CRM transactions, WebClient UI, middleware queues, background jobs, workflows, interfaces, and custom developments.
• Experience with unit testing, system integration testing support, regression testing, defect management, release deployment, cutover activities, and production hypercare.
• Sound understanding of Agile delivery practices and tools such as Jira, Confluence, SAP Solution Manager, Cloud ALM, or equivalent test and change management platforms.
• Strong stakeholder communication, analytical thinking, documentation, estimation, prioritization, and collaboration skills across distributed teams.
• Experience in utilities or energy industry processes and customer-service transformation programs is highly desirable.