SAP Customer Service

Role Description Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 26,000 employees in 25 countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

The Opportunity SAP Customer Service

Bangalore, KA

Key Roles & Responsibilities

• Define end-to-end process for Customer Service aligned with business objectives.
• Provide technical leadership during fit-gap analysis, system testing, and cutover planning.
• Ensure integration with SAP modules (FI/CO, MM, PP) and external systems.
• Develop strategies for data migration, master data harmonization, and process alignment.
• Guarantee scalability, security, and performance of integrated solutions.
• Design and validate integration of touchpoints between core ERP and boundary systems.
• Support configuration and data flow mapping across systems.
• Collaborate with data governance teams to ensure data quality and compliance.
• Partner with business process owners and IT leads to gathering requirements and validating solutions.
• Define cutover strategies, including ramp-down, cutover window, and ramp-up plans.
• Facilitate technical workshops and design reviews with stakeholders.

Qualifications

• 8+ years of experience in SAP Customer Service (CS) solution design and implementation.
• Strong knowledge of Customer Service processes: Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition.
• Deep expertise in SAP S/4HANA modules (Sales & Distribution, Customer Service Management) and related applications.
• Preferred experience in Order-to-Cash (O2C) processes, Pricing, Billing, Credit Management, and Returns.
• Integration experience with FI/CO, MM, and PP modules.
• Familiarity with SAP RAR and SAP BRIM (subscription and usage-based billing) is a plus.
• Bachelor’s degree in computer science, Information Systems, or related field.

Success Factors in Year One

• Design and implement temporary solutions (bridges/interfaces) to enable business continuity until full integration
• Partner to build a comprehensive integration architecture and roadmap for merged company ERP systems.
• Build strong partnerships with boundary application teams and business stakeholders.

What We Believe We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the centre of everything we do.

Humility We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity Through business, we will better the lives of those less fortunate than ourselves.

Integrity We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

• To support and promote the values of UST.
• Comply with all Company policies and procedures

Skills SAP, SAP MM, SAP PP, SAP CS