SAP Delivery Head

SAP Delivery Head Strategic Account

Role & responsibilities

Role Summary

The Delivery Head for a Strategic Account is responsible for end-to-
end delivery ownership, client satisfaction, and account growth for a high-value,long-term client relationship. This role ensures successful execution of programs,

Alignment with client business goals, and continuous improvement
In delivery excellence, financial performance, and team capability.

Key Responsibilities

1. Account & Client Leadership

• Act as the single point of ownership for delivery across all programs within the strategic account
• Build and maintain senior executive relationships with client stakeholders
• Serve as a trusted advisor, aligning delivery outcomes with client business

objectives

• Drive customer satisfaction, retention, and long-term partnership growth

2. Delivery Excellence

• Own end-to-end delivery including scope, schedule, cost, quality, and risk
• Ensure delivery governance, metrics, and reporting are consistently applied
• Proactively identify and mitigate delivery risks and issues
• Drive continuous improvement through best practices, automation, anDI nnovation.

3. Financial & Commercial Management

• Own account-level P&L, revenue, margins, and cost optimization
• Ensure adherence to contractual commitments and SLAs
• Support deal structuring, renewals, change requests, and expansions
• Forecast revenue and capacity accurately

4. People & Capability Leadership

• Lead and mentor delivery managers, program managers, and technical leaders
• Ensure optimal staffing, skill development, and succession planning
• Foster a high-performance, accountable, and collaborative culture
• Drive employee engagement and retention within the account

5. Strategic Growth & Transformation

• Identify opportunities for account expansion, cross-sell, and up-sell
• Partner with sales, solutioning, and leadership teams on growth initiatives
• Lead large-scale transformation programs (digital, cloud, process, or operating model)
• Promote innovation and value creation beyond contractual obligations

Key Skills & Competencies

• Strong program and portfolio management expertise
• Executive-level stakeholder management and communication
• Financial acumen with proven P&L ownership
• Risk management and decision-making under ambiguity
• Ability to balance strategic thinking with operational execution
• Leadership experience managing large, multi-location teams

Qualifications & Experience

• 15+ years of experience in delivery, program, or account management
• 5+ years managing large strategic or marquee accounts
• Experience in IT services / consulting / managed services environments

Success Metrics

• Client satisfaction and Net Promoter Score (NPS)
• Revenue growth and margin achievement
• On-time, on-budget delivery performance
• Account expansion and deal renewals
• Team stability, engagement, and leadership pipelinePreferred candidate profile